Quick Screen Share

Quick Screen Share is a free cross-platform web app that can be used to establish a peer-to-peer connection through an Internet browser on or between Windows, Mac or Linux computers without involving any third party server. No registration or special software download is required, although your browser must have the Java plug-in installed. (Click here to install Java if it is not already installed on your computer. Do not install the optional "Ask Toolbar" if it is offered.)

To allow CTI Tech Support to connect to your computer using Quick Screen Share (QSS), follow these steps:

1. Open your email program
2. Click on the web link in CTI's message
3. Click OK at the message, "CTI would like to see your screen".
4. Click Run at the prompt, "Do you want to run this application?" - Screen Recorder  [by Big Nerd Software, LLC > Location: http://quickscreenshare.com ]
5. CTI's blue box cursor will appear on the "Sharing Started!" screen.
6. Click the Allow button at the query ,"CTI would like to share control of your mouse and keyboard?"
7. CTI's cursor will change color from blue to red, and will now be able to control your computer the same as you.
8. On the black QSS control bar at the bottom right of your screen, you can:
   • Click the Pause button to temporarily suspend screen sharing with CTI
   • Click the Done button to end the screen sharing session and completely disconnect from CTI.

To create a Quick Screen Share (QSS) session, follow these steps:

1. Go to http://QuickScreenShare.com/
2. Under "What do you want to share?"  select "Your Screen"
3. Enter your Name. This name will display when you connect to CTI.
4. Click the Start button.
   • Note: if Java is not installed and enabled on your computer, a connection code cannot be created so "Starting Up..." will never complete. If this happens, stop or refresh the screen. Then check for Java in the plug-ins on your computer. (Click here to install Java if it is not already installed on your computer.)
5. If prompted by your computer's security, click Trust, Run or Always Allow, whichever option is offered.
6. QSS will display a special one-time use link. Click the Copy button to place the link in your computer's clipboard.
7. Open your preferred Email program: 
   • Paste the QSS link in the Body of the email message;
   • Enter "Quick Screen Share for {Your Name}" as the Subject for email message;
   • Address and send the message to CTI Tech Support as instructed (typically to either CtiSupport@outlook.com or CtiSupport@ctimls.com);
   • Close or minimize your Email program.
8. When CTI receives and clicks on the link you sent, grant permission for a connection by clicking the Start button.
9. A countdown (3-2-1) will display while the link is being established between your computer's browser and CTI's computer browser. Once established, CTI's cursor will appear as a "Remote User" box on your screen, and Pause or Done buttons will appear near the bottom of your screen.
10. At a prompt "Remote User would like to share control of your mouse and keyboard", click the Allow button.