Fix "Unable to Download Update files", "Path/File access error", or "Update Requested"

Update

Typically, update error messages such as "Unable to download update files - call technical support" or "Path or File access error" indicate that the folder into which CTI Navigator needs to download update files is missing or can't be accessed. In general, ensure that you are logged into Windows either using a Computer Administrator user account, or are using a Windows Limited Account that has been assigned administrative privileges for the CTI Navigator program (see "Set Permissions for Windows Limited Accounts" in the related articles at the end of this web page). 

Old Installations. If CTI Navigator was installed before April 19, 2012 in a computer that is running Windows Vista or Windows 7, ensure that CTI Navigator is set to "Run as Administrator". (See note 2 below.) To manually set CTI Navigator to always "run as an administrator":

1. Right-click on Start and left-click on Windows Explorer
2. Browse to 
   • C:\Program Files\CTI Navigator\CTI Navigator.exe in a 32-bit version of Windows; or 
   • C:\Program Files (x86)\CTI Navigator\CTI Navigator.exe in a 64-bit version of Windows 
3. Right-click on the CTI Navigator.exe file and select Properties
4. Click the Compatibility tab
5. Under Privilege Level, check "Run this program as an Administrator" 
6. Click OK. 

Note 1: For some installations, you may also right-click on CTI Navigator's icon on the Windows desktop and repeat steps 3 through 6 above.

(For details regarding the Run as Administrator privilege, see the related article, "Using Programs in Windows Vista and Windows 7.")

Note 2. CTI Navigator installations after April 19, 2012 do not need to be set to run as administrator.

Otherwise, if you are not running Windows Vista or Windows 7, or CTI Navigator was installed after April 19, 2012, or the problem persists in Windows Vista/7 after setting "run as administrator" (as described above), verify and if necessary recreate an Update folder for CTI Navigator as follows:

1. Close CTI Navigator and/or the Update Manager
2. Right-click on Start > select Explore or File Explorer > browse to where CTI Navigator's Update folder is located on your computer - which typically is C:\Program Data\  (see Note 3 below) 
3. Double-click on the CTI Navigator folder and ensure it is highlighted
4. In the Folders column on the left, verify that one of the 3 subfolders indented in the first column under CTI Navigator is labeled "Update"
5. If there is no Update folder, ensure that the CTI Navigator folder is highlighted, then go to the menu at the top of the screen and click File > New > Folder > type Update > press the Enter key
6. Verify that the Update folder is now displayed indented in the first column  under the CTI Navigator folder
7. Close the Windows or File Explorer, and update CTI Navigator.

Update Folder Location Note 3. The path to where CTI Navigator's Update folder  is located on your computer depends on when you installed the CTI Navigator Desktop program, and into which version of Windows it was installed. 

• For installations after April 19, 2012, the default path    
  • in Windows 8, 7, or Vista (both 32-bit and 64-bit) is  C:\Program Data\CTI Navigator\Update\  ; 
  • in Windows XP is  C:\Documents and Settings\All Users\Application Data\CTI Navigator\Update\  ; or  C:\Documents and Settings\All Users.Windows\Application Data\CTI Navigator\Update\  .  
   
• For older installations (before April 19, 2012), the default path 
  •  in all 32-bit Windows is  C:\Program Files\CTI Navigator\Update\ ; 
  •  in all 64-bit Windows is  C:\Program Files (x86)\CTI Navigator\Update\ .