Firewalls need to be configured to allow desired programs
(such as CTI Navigator) or program components (such as CTI Navigator Update
Manager) to run over the Internet.
The general steps to configure the eTrust Personal Firewall
to allow CTI Navigator Internet functions are:
- Double-click on the eTrust Personal Firewall icon in
the Windows system tray
- Click on Program Control
- Click the Programs tab
- If CTI Navigator is in the list of programs, select CTI Navigator and
change all the permissions to Allow (click the green
checkmark in the popup menu)
- If CTI Navigator is not already in the Programs list, click the Add
button, add CTI Navigator.exe, and set all permissions to Allow
- Click the Windows X to Close (in the top
right corner of the screen).
Note: The exact steps and screens to configure a
firewall can vary between different versions of the security program, and
should be documented in the security program's Help.
If you are not successful configuring your firewall or want to test if the
firewall is the problem, you can disable the eTrust Personal Firewall as follows:
- Double-click on the eTrust Personal Firewall icon
- Click "Shutdown eTrust Personal Firewall"
- Click "yes" at the prompt "Are you sure you want
to quit?"
If you disable your firewall, remember to restart the firewall
later, or configure and enable the Windows firewall (see "Configure
Windows XP Security" in related articles below).
Back to the top of this page È
- Right-click on the "Heartbeat Sensor" icon
next to the Windows system tray clock
- Select "Real Time Options"
- Once the menu options have loaded, click on "Filters"
-
Browse to and select the C:\Program Files\Cti Navigator\
folder.
- After entering in the path of the folder, click on "add",
then "OK" on the bottom of the window.