Configure CA Security Programs

Configure CA Personal Firewall

Firewalls need to be configured to allow desired programs (such as CTI Navigator) or program components (such as CTI Navigator Update Manager) to access the Internet. The first time that a program such as CTI Navigator or CTIUpdateManager requests access to the Internet, the CA (Computer Associates) Firewall normally will prompt you whether or not to allow the program to connect to the Internet. If you select “Allow” and check “Remember this setting”, the CA firewall should always allow the program to access the Internet.

Otherwise, to configure the CA Firewall so that it will allow CTI Navigator to access the Internet:

  1. Double-click on the CA Personal Firewall or Internet Security Suite icon in the Windows system tray (or open the CA Personal Firewall or Internet Security Suite in the Windows Programs list)
    CA Personal Firewall Overview screen

     or

    		 CA Security Center screen
  2. Click on the Firewall icon on the left of the screen
  3. Click the Application Control tab
  4. Ensure that beside CTI Navigator.exe there are all green checkmarks (3) (to allow the program to access Safe and Restricted zones on the Internet and on your Server, and to Send Mail):
    • If CTI Navigator.exe is in the list of Applications, change any question mark, red dash or X mark to a green checkmark by right-clicking on the mark and select "Allow" [or see note 1 for alternative approach]
    • If CTI Navigator is not in the Applications list, click the Add (:) button, add CTI Navigator.exe, and set all permissions to Allow
  5. Close the CA Security Center (click the Windows X in the top right corner of the screen).

Note 1: To get the CA firewall to automatically re-configure permissions for CTI Navigator:

  1. Click on CTI Navigator.exe in the Application list and click the Delete button
  2. Click Yes in the Confirm Popup to confirm the deletion
  3. Close CA Personal Firewall
  4. Open CTI Navigator
  5. On the CA Personal Firewall Security Alert screen, 
    • select Allow for default web browser and email, 
    • and check Remember this setting

Note 2: The exact steps and screens to configure a firewall can vary between different versions of the security program, and should be documented in the security program's Help.

Note 3: The CA Personal Firewall was formerly known as "eTrust Personal Firewall". 

If the CA firewall still interferes with CTI Navigator Internet functions after being configured as described above, in the Firewall section select the Zones tab and set the Safe Zone Protection Level slider to either medium or low. 

If you are not successful configuring your firewall or want to test if the firewall is the problem, you can disable the CA Personal Firewall by selecting "Disable CA Personal Firewall" under Main Tasks on the Overview screen. 

 Disable CA Personal Firewall 

If you disable the CA firewall, remember to either restart it later, or configure and enable the Windows firewall instead of the CA firewall (see "Configure Windows XP Security" in related articles below).

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Configure CA PopUp Blocker 

If some MLS linked screens do not appear in your Internet browser (such as a calendar), you can disable the relevant part of CA's popup blocker as follows: 

  1. Open the CA Personal Firewall or Security Center 
  2. Click on the Privacy icon on the left side of the screen
  3. Select PopUp Blocker
  4. Set the slider to Custom
  5. Un-check PopUp/PopUp Under Ads
  6. Close the CA Security Center.

Related articles and Internet links:

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{rev. 01.18.08}