Microsoft Office Outlook may block or warn before sending MLS reports that use HTML code (HTML link or Embedded HTML). (To fix a CDO Error, see CDO Error at the bottom of this screen or the Fix CDO Error related article.) Blocking HTML code is intended to prevent junk email senders from identifying your address as active. However, it may also block legitimate HTML email code (such as used by MLS reports). The warning is to help prevent some virus from automatically sending itself out through your Outlook email address book without your knowledge.
set Outlook 2003 (or later) to not block sending HTML code, you can either (1)
turn off its "Don’t download pictures or other content
automatically in HTML e-mail" security option; or (2) add www.ctimls.com
to your Internet Explorer’s Trusted Zone and set Outlook to permit downloads
from web sites in your Trusted Zone.
To turn off the "Don’t download pictures or other content
automatically in HTML e-mail" option in Office Outlook 2003 (or
For further details about Outlook 2003’s security options, see "Safe Senders Option in Outlook 2003" in related articles below. For security information about earlier versions of Outlook, see Microsoft Help for Office Outlook in related articles below.
To add CTI Navigator’s Internet site to Internet Explorer’s Trusted
To add CTI Navigator to Outlook 2003’s Safe Senders list:
You can read about "safe senders" in Microsoft Outlook Help on the Help menu. Type safe senders in the Office Assistant or the Answer Wizard, and then click Search to view the topic. Further details see Microsoft's "Safe Senders Option in Outlook 2003" in related articles below.
To stop Outlook 2003 (or later) from always displaying a warning whenever sending HTML
e-mail you can clear the "Warn me before downloading content
when editing, forwarding, or replying to e-mail security option
For details and assistance on this and other issues in Microsoft Office, see "Microsoft Office Help" in related articles below.
To be able to send email through Microsoft Outlook from programs other than those in Microsoft Office (such as CTI Navigator), you should install Outlook's Collaborative Data Objects (CDO) feature from Microsoft (as follows): go to Start > Control Panel > Add/Remove Programs > select the appropriate "Microsoft Office" > click the Change button > select "Add or Remove Features" > in Outlook 2003 (and later) click the Advanced Customization button (earlier versions do not have this button so skip this step) > click the plus sign (+) beside "MS Outlook for Windows" > click the down arrow beside the red X in front of Collaborative Data Objects > select Run from my computer > click the Update Now button > if prompted, insert the Microsoft Office CD in your CD drive > click OK.
See related articles and Internet links:
Safe Senders Option in Outlook 2003 (Microsoft article)
Security Options in Outlook 2003 (Microsoft article)
Switch Outlook 2000 "Internet Mail Only" to Corporate or Workgroup (Microsoft article)
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