For participating MLS organizations, the Real Front Desk "On-Line Showing and Professional Feedback System" can be fully integrated with CTI Navigator (Desktop and Web). It is very easy to use, and readily available to help you show and sell your listings.
Depending on the showing instructions that the Listing agent enters, Showing Agents can request showings on-line through CTI Navigator. When a showing is requested, the Listing Agent and/or Listing Office will be automatically notified by email or text message, or both. Showing instructions can be sent automatically for vacant properties. Following the showing appointment, the system will automatically email a request for feedback to the Showing Agent.
Tutorial videos for using the system are accessible on the Internet by going to http://www.reaos.com/reaos_site/cti/ or by clicking on an appropriate link at the end of this webpage).
Only a few steps are needed to get started:
Listing Agents need to add owner information along with showing instructions to their listing. (For details, see the “How to add the owner information and showing instructions to your listings” video on the Real Front Desk On-Line Training web page).
You should confirm that your internal agent information (especially contact information) has been imported correctly.
You have the option to add more information to your profile page so that you can either receive emails, text messages, or both when a showing has been confirmed On Line (see the “How do I arrive to and edit my Internal Agent Profile” video).
Once the showing instructions have been added to the listing, Showing Agents can quickly and easily schedule showings for Vacant properties directly from the CTI Navigator / Real Front Desk On-Line System without needing to make any phone calls to the Listing office. This saves everyone time and money.
The Real Front Desk On-Line system includes special
tools for the Listing Broker. For "Owner Occupied" listings, the Listing Broker
can specify that Showing requests through the Real Front Desk On-Line system be
sent to the Office Only, or to both the Office and to the Agent responsible for
On-Line Showing Request Notices. (This feature is the bottom feature
selection once you have logged into your Broker Tools in Real Front Desk On
Using the Real Front Desk system from CTI Navigator, you can set a showing in the system when an agent calls or if you need to set a showing yourself.
Once a showing request is approved, confirmation emails are sent out automatically to the Listing Agent, Showing Agent and Owner (if the Owner’s email has been entered in the Owner Profile).
After the appointment time has passed, the Professional Feedback system automatically sends out feedback request emails to the Showing Agent on the day of the showing. Life has just gotten simpler!
Panel links / features presentation
do I arrive to and edit my Internal Agent Profile
to log into the AOS Real Front Desk showing and feedback system and arrive to
one of your listings
to add the owner information and showing instructions to your listings
to launch and set a showing using the AOS Real Front Desk from your CTIMLS
to set an On Line Showing using the Real Front Desk On Line showing system from
the CTIMLS system
to confirm a pending On Line Showing on your AOS Real Front Desk system
to manage my feedback with the Pro Feedback system
do I change an Appointment and what is the Appointments table on the listings
is the Listing Info tab / page when at a Listing
are the Memo, Advertising and Activity features / tabs on the listing
is the Email Alert feature on the listing
do I change my Listing Status on the AOS Real Front Desk System
to set the On Line Showing Request Email notification
do I set up a password for an Administrator that does not have log in rights to
the MLS system but needs to manage the AOS Real Front Desk system