Using Windows Vista and Windows 7

Windows Vista and Windows 7 have a "User Account Control" (UAC) protection feature that requires a user to "Allow" programs to run with Administrative privileges. Consequently, when installing or running CTI Navigator in Windows Vista or Windows 7, you should  select "Allow" on any User Account Control screen. When downloading MLS data or taxes from the Internet into Windows Vista or Windows 7, right-click on the downloaded file and select "Run as Administrator" (for details see Set Program to Run with Administrative Privileges below). 

The User Account Control (UAC) in Windows Vista and Windows 7 is designed to prevent accidental or unauthorized system access or changes (such as by spyware or malware). UAC is much less obtrusive in Windows 7 than in Vista. However, sometimes it may be necessary to temporarily disable UAC (such as to allow a trusted helper like CTI to remotely troubleshoot security issues and/or make changes to your computer's settings). 

To confirm whether UAC is on or off in Windows Vista, click Start > Control Panel > Security Center > click the down arrow beside "Other Security Settings".  

To Disable User Account Control (UAC) in Windows Vista:

An updated version of Outlook Express called “Windows Mail” is included in Windows Vista. To send MLS reports out through Windows Mail in Vista, Windows Mail must be setup with your email account and email provider information (see related article, "Email Service Setup in Windows"), and Windows Mail must be set as the default mail program for Windows (see note 3 below for web-based email such as Hotmail and MSN). To set WinMail as the default email program: open Windows Control Panel > select Internet Options > select Programs tab > in "Internet Programs" section, click Set Programs button > select “Set your default programs” > select Windows Mail in the list of Programs (on left) > select “Set this program as default” > click the OK button (bottom right).

If you have User Account Control (UAC) enabled in Vista, Windows Mail must be closed before MLS reports can be transferred from CTI Navigator into Windows Mail. Otherwise, the UAC in Vista treats the transfer as a separate login attempt and blocks it. If you get a "Login Failed...clsSendMail_Send" error message, you must either:

1. Re-start Vista (and do not re-open Windows Mail) to clear the failed transfer login; or
2. Close the error message > close Windows Mail > open Windows Task Manager (see note 1) > select the Processes tab > right-click on WinMail.exe> select "End Process". 

If you continue to encounter email errors after manually ending WinMail.exe process (described above), you may need to disable the User Account Control and re-start Vista (see note 2 below).

Note 1: Instructions to open the Windows Task Manager are under Program Controls below. 

Note 2: If you have an effective antivirus and antispyware program installed (see the related article "Security Cleanup Links") and prefer to leave your email program (Windows Mail or Office Outlook) open, you can disable Windows' User Account Control (see Managing Vista's User Account Control and its warning above). 

Note 3: According to Microsoft, "Windows Mail no longer supports the HTTP servers that are used by Hotmail, MSN and other Web-based e-mail providers such as AOL mail, Google mail, and Yahoo! mail." To access web-based e-mail in Vista, Microsoft recommends using Windows Live Mail (see related article, Windows Live Mail...) which is described on CTI's support web page, Email Service Setup in Windows. 

Windows 7 does not include any built-in email program (such as Windows Mail or Outlook Express). Windows 7 can use webmail services like Gmail and Yahoo to email from the Internet. To email from within Windows 7, Microsoft recommends downloading Microsoft's free Windows Live Mail (or purchasing and installing Microsoft Office Outlook). Free third-party desktop email programs such as Mozilla's Thunderbird can also be downloaded and installed for handling email in Windows 7. See "Email Service  Setup in Windows" in the related articles section at the end of this webpage. 

To send MLS reports out through Office Outlook, Office Outlook must be setup with your email account and email provider information (see related article, "Email Service Setup in Windows"), and Office Outlook must be set as the default mail program for Windows. When Microsoft Office is installed, Outlook automatically sets itself as the default mail program for Windows. 

Microsoft Office 2007 and Exchange 2007 no longer include the Collaboration Data Objects (CDO) feature in their installation program. This CDO feature is necessary to allow applications (such as CTI Navigator) to access Outlook-compatible objects in Windows so that email created by programs that are not part of the Microsoft Office package can be transferred into and sent out through Office Outlook. 

The package of missing Collaboration Data Objects can be downloaded from Microsoft at  http://go.microsoft.com/fwlink/?LinkID=73608. Therefore, to use Outlook 2007 as your default email for all programs in Windows (not just for email created inside Microsoft Office) you need to download this CDO file and follow Microsoft's installation instructions. (Basically you Save the ExchangeCdo.exe file to your Desktop > right-click on and Run this file "as Administrator" to extract to your Desktop > Open the ExchangeCdo folder that is created when you run the "ExchangeCdo.exe" file > then right-click on and Run the ExchangeCdo.MSI installer as Administrator. Both the ExchangeCdo file and folder can be deleted off the desktop once you have confirmed that the CDO feature works to allow email files to transfer into Outlook.) Be sure to have Outlook closed when installing its CDO feature. (If your email provider is using Exchange 2007 Server, you may also need to download and install the MAPI Client code for Microsoft Exchange Server at http://www.microsoft.com/downloads/details.aspx?familyid=E17E7F31-079A-43A9-BFF2-0A110307611E&displaylang=en.) After installing the CDO and/or MAPI client code into Office Outlook, you may need to re-start Windows . 

Note 1: To fix a CDO error in other versions of Office Outlook, follow the instructions in the related article below, "Fix Office Outlook Collaborative Data Object (CDO), Active X or Unspecified Email error". 

Note 2: If you have User Account Control (UAC) enabled in Vista, Office Outlook may need to be closed before MLS reports can be transferred from CTI Navigator into Office Outlook. To fix an email error (after CDO's have already been installed in Office Outlook) such as "clsMailOutlook", "[Collaboration Data Objects-]", "Function:clsSendMail_Send" or similar error message: 

1. Close Office Outlook if it is open
2. Open Windows Task Manager (see Windows Task Manager under Program Controls below) 
3. Select the Processes tab
4. Right-click on Outlook.exe > select "End Process"
5. Also right-click on WinMail.exe and select "End Process", if it is listed under Processes. 

If you want to leave Office Outlook open continuously and also be able to send MLS reports, you can give Outlook administrative privileges during the current Windows session by setting it to "Run as Administrator" (see Set Program to Run with Administrative Privileges below). You can locate Outlook's program file (Outlook.exe) either by using the Windows Search function, or by opening Windows Explorer and browsing to C:\Program Files\Microsoft Office\Office12. 

Otherwise, if you continue to encounter email errors after manually ending the email process (as described above), or if you prefer to leave your Office Outlook open, you may disable User Account Control (see Managing Vista's User Account Control above) and re-start Windows. 

Note 3: Microsoft provides a free Office Outlook Connector add-in (see related article below) to access and manage your Windows Live Hotmail or Microsoft Office Live Mail accounts in Microsoft Office Outlook 2003 or Microsoft Office Outlook 2007. 

As an alternative to using Office Outlook for all email in Vista, you can set Vista to use Windows Mail as its default mail handler for mail (see "change default e-mail program" in the Program Controls section below). (See note 4 below if you want to uninstall Outlook.) Windows Mail does not need or use CDO's. Even when Windows Mail is set as the default mail handler for Windows Vista, Office components should still be able to send email through Outlook if Office Outlook is installed. If you do use Outlook, be sure to close it before attempting to email from any program that is not part of the Microsoft Office package. 

Note 4: If Office Outlook has been set as the default mail program in Vista but you do not intend to use Office Outlook at all for e-mail, it can be removed without removing the other Office components (such as Word).

To temporarily remove Office Outlook as an active component of Microsoft Office in Windows Vista:

1. Select Start > Control Panel > Programs and Features
2. Click Microsoft Office and click the Change button
3. Check Add or Remove Features and click Continue button
4. Click the down arrow in front of Microsoft Office Outlook
5. Check X "Not Available" and click Continue
6. After the process completes, click Close.

For Microsoft's instructions to remove (or install) the Outlook component in Office 2007, see the related article below, "Remove Individual Office Components". 

For Microsoft's instructions to uninstall the entire Office 2007 suite of programs, see the related article below, "Uninstall Office 2007". 

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To determine if Internet Explorer is the default web browser in Windows Vista or Windows 7, click Start > Control Panel > Internet Options > Programs tab > Default Web Browser. To set Internet Explorer as the default web browser (if it is not already), click the "Make default" button and check "Tell me if Internet Explorer is not the default web browser." 

To set or change a default program in Windows Vista or Windows 7: [see change default email program below]

1. Click Start > {Control Panel} > Default Programs
2. Select "Set your default programs" 
3. Select the desired program from the list (on the left pane)
4. Select “Set this program as default” (in lower right pane)
5. Click the OK button (bottom right).

Change Default E-mail Program: Normally you can use "Set your default programs" as described above to change your default e-mail program in Vista or, once an e-mail program has been installed, in Windows 7 . However, to change the default e-mail program from Office Outlook to Windows Mail or another e-mail program (such as Thunderbird), it may be necessary to customize program access (to block Outlook from interfering with the default) as follows:

1. Click Start > {Control Panel} > Default Programs
2. Select "Set Program Access and computer defaults" 
3. Select Custom and click the downward pointing chevron symbols on the right. This will open a list for setting default  configurations. 
4. Select "Choose a default e-mail program" 
5. Select Windows Mail in Vista, or any other installed e-mail program listed in Windows 7 or Vista
6. Check "Enable access to this program"
7. Option: it is not normally necessary, but under Microsoft Office Outlook you also may uncheck "Enable access to this program". Otherwise, it you do not intend to use Outlook, you may just uninstall the Outlook component of Office. (To uninstall, see add, remove or repair a program below.) 
8. Click OK.

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To close a program that is not responding without closing Windows:

1. Open the Windows Task Manager (see task manager below) 
2. Select the Applications tab 
3. Select the unresponsive program
4. Click End Task. 

To stop a process from running without closing Windows:

1. Open the Windows Task Manager 
2. Select the Processes tab
3. Select the troublesome process (such as winmail.exe)
4. Click End Process button 
5. Read Microsoft's warning and click OK (if you are sure you are stopping the correct process).

To open the Windows Task Manger with your mouse, right-click on the Windows task bar (at the bottom of the screen) and select Task Manager ("Start Task Manager" in Windows 7). To open Windows Task Manager from your keyboard, either (a) press the Delete key while holding down both the Ctrl and Alt key; or (b) press the Esc key while holding down both the Ctrl and Shift key.

To add, remove or repair a program in Windows Vista or Windows 7:

1. Click Start > Control Panel > select “Programs & Features”
2. Select the desired program from the list
3. Click Uninstall, Change, or Repair as appropriate.

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To activate the Windows Run Command in Vista or Windows 7:

• Simultaneously press the Windows LogoKey+R;  or
• Click Start > All Programs > Accessories > Run.

To add a shortcut for a program to the Windows Desktop:

1. Click on Start > select Programs 
2. Right-click on the desired program (such as CTI Navigator)
3. Select "Send to -- Desktop (create shortcut)".

Note: Alternatively, you can copy a shortcut for a program by selecting Start > Programs > right-click on the desired program > select Copy > right-click on the Windows Desktop > select Paste. 

There are three ways to change the size of icons in Windows Vista or Windows 7. Note that the selected size will apply to all icons as indicated. 

To choose large, medium or small (classic) icon size on the Windows desktop:

1. Right-click on the desktop
2. Click View
3. Select the desired size. 

To dynamically vary icon size (change by degrees) on the Windows desktop:

1. Hold down the control (Ctrl) key on your keyboard
2. With the keyboard's Ctrl key depressed, also depress and hold down the right mouse button
3. While both Ctrl key and right mouse button are depressed, scroll the mouse wheel up for larger size icons, or scroll the mouse wheel down for smaller size icons. 

To change the size of all text and icons (both on Windows desktop and in programs), change resolution setting for your monitor as follows:

1. Right-click on an unused space of your Windows Desktop
2. Select Personalize
3. Select Display Settings
4. Under Resolution, 
   • To increase display sizes, click and move the slider to the left (which will lower the resolution) 
   • To decrease display sizes, click and move the slider to the right (which will raise the resolution) 

Note: the resolution setting of your monitor determines the size of text and icons inside all programs (such as CTI Navigator). In general, higher resolution displays are sharper (less blurry) but smaller. Normally, LCD monitors should be set to their "native resolution" (i.e., factory default setting). Typical resolution settings for CRT monitors are

• 1024 x 768      for 15 inch monitors
• 1280 x 1024    for 17 to 19 inch monitors
• 1600 x 1200    for 20+ inch monitors.

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To display the Menu Bar in Windows Explorer of Vista or Windows 7:

1. Click Start
2. Select Computer
3. Press the Alt key.

To keep the Menu Bar visible every time you open Windows Explorer:

4. Click the down arrow beside Organize on the toolbar

5. Open the Layout submenu

6. Check Menu Bar.

To view hidden files, folders and file extensions in Windows Explorer:

1. Click the down arrow beside Organize on the toolbar (or click Tools) 
2. Open "Folder & Search Options" (or under Tools select Folder Options) 
3. Select the View tab
4. Select "View Hidden files and folders"
5. Un-check "Hide extensions for known file types"
6. If you need to see Windows system files, un-check "Hide protected operating system files".

Note: Folder Options to view hidden files or folders can also be set in Window's Control Panel:

• In Windows 7 or Vista's Classic View, double-click Folder Options, click View tab, and follow instructions from step 4 above.
• In Vista's Control Panel Home view, select "Appearance and Personalization", and then click "Show Hidden Files or Folders."

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To display the VirtualStore Folder in Vista or Windows 7:

1. Set Windows to display hidden files as described under "view hidden files" above.
2. Open Windows Explorer (right-click Start and select "Explore" in Vista or, in Windows 7 right-click Start and select "Open Windows Explorer")
3. Browse to C:\Users\{YourUserName}\AppData\Local\VirtualStore

Note: CTI Navigator cannot access necessary Windows system files from Windows' Virtual Store location. Also, if User Account Control  redirects the MLS data and/or data updates into its Virtual Store, the CTI Navigator program cannot access this data. (Updates will run but there will be no new data in CTI Navigator.) Therefore, if you find a CTI Navigator folder in the Virtual Store, it should be deleted along with all its contents. Both the program and MLS data need to reside in the Windows Program Files folder (or "Program Files (x86)" folder in a 64-bit Windows).

To display the Menu Bar (File/Edit/View) in Internet Explorer 7 or 8:

1. Open Internet Explorer
2. Press the Alt key.

To keep the Menu Bar visible whenever you open Internet Explorer:

3. Open the View Menu (simultaneously press Alt+V if the Menu Bar is not already visible)

4. Open the Toolbars submenu

5. Check Menu Bar.

To copy the Path of a file or folder into Windows' clipboard:

1. Hold down the shift key

2. Right-click on the file or folder

3. Select "Copy as Path".

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1. Select Internet Options
   • Click the Security tab > select Trusted Sites > click Sites button > un-check "Require server verification (https:)... " > click in the "Add this website to the zone" box and type ctimls.com > click the Add button > click the close button.
   • Click the Privacy tab:
     1. Click the Sites... (or Edit) button > in "Address of Web Site" box type ctimls.com > click Allow button > click OK button.
     2. Click the Advanced button (not Advanced tab) > check "Override automatic cookie handling" > click "Always allow session cookies > leave "First-party cookies" selected as "Accept" > {Third -party cookies can be Accept, Block or Prompt} > click OK button.
     3. If available, check "Block Popups"> click the Settings button >  in the "Address of Site to Allow" box type ctimls.com > click Add button > click Close button > click OK button on Privacy tab screen.
   • Click the Connections tab: 
     1. If your Internet connection is broadband (DSL, cable or fiber-optic), click the LAN Settings button. If your Internet connection is dial-up, click the Settings button (beneath the Remove... button).
     2. Clear (un-check) all boxes under Automatic Configuration
     3. Clear (un-check) all boxes under Proxy Service > click OK.
2. Select Windows Firewall in the Control Panel
   • Click "Change settings" in the right pane or "Allow program through Windows Firewall" on the left pane
   • In Vista, click the Exceptions tab; in Windows 7 click the "Change settings" button: 
     1. Click Add Program button > select CTI Navigator in the list of programs > click OK button
     2. Click Add Program button again
        • select Update Manager if it is displayed in the list of programs > click OK button. If Update Manager is not in the list of programs: 
        • select Browse button > change "Look in" progressively to C:\Program Files\Cti Navigator > click on CTIUpdateManager.exe > click Open button > click OK button. [Note: adding the CTI Update Manager is not always necessary, but is recommended to ensure that CTI Navigator updates will be allowed through the firewall.]
     3. To turn on the Windows Firewall in Vista, click the General tab, select ON and click the OK button. 
     4. To turn on the Windows Firewall in Windows 7, open Windows Control Panel > select Windows Firewall > select "Turn Windows Firewall on or off" (in the left pane) > under "Public Network Local Settings" select "Turn on Windows Firewall". 

        To avoid security conflicts, only one firewall should be active at a time (i.e., run only the Windows firewall or a third-party firewall, but not both simultaneously).

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Internet Explorer 7 and 8 Protected Mode

Microsoft has extended the restricted privilege security model of Windows Vista to Internet Explorer (version 7 and 8) in Vista and Windows 7. This can provide extra protection against malicious code entering Windows through the browser. The new security level is called "Protected Mode." The Protected Mode of Internet Explorer (IE) utilizes the User Account Control (UAC) function to implement the principle of "least privilege" (and therefore is not  supported in Windows XP or earlier). Sometimes this extra security can interfere with legitimate actions over the Internet.

Internet Explorer 7 and 8's Protected Mode can be disabled for troubleshooting or performing specific actions in unprotected mode as follows:

1. Trusted Site: Open Internet Options > Security tab > select Trusted Sites > click Sites button > un-check "Require server verification (https:)... " > click in the "Add this website to the zone" box and type ctimls.com > click the Add button > click the close button. Protected Mode will remain off for trusted sites. It is recommended that ctimls.com be entered as a trusted site. 
2. Zone Security: Open the site in Internet Explorer > in the top menu of IE, select Tools (or at the bottom of the screen, double-click on the security zone) > Internet Options > Security tab > Under "Select a zone to view or change security settings" select Internet > 

    

   below the "Security level for this zone", and directly above the Custom level... and Default level buttons, un-check "Enable Protected Mode" > click OK button > if prompted with "Warning! The current security settings will put your computer at risk", click OK > close all IE screens, then re-open IE for the change to take effect. 

   • To re-enable Protected Mode: open Internet Options > Security tab > select the Internet zone >check "Enable Protected Mode" > click OK button.
3. IE as Administrator: right-click on the IE icon or shortcut > select "Run as Administrator" > click Allow at User Account Control screen > "Protected Mode: Off" will display on the status bar at the bottom of IE screens until all IE screens are closed. This is a temporary setting. IE will automatically re-enable Protected Mode when IE is re-opened.
4. Turn Off UAC: When User Account Control is off, this will automatically disable IE Protected Mode.

If you are still unable to log into CTI Navigator over the Internet or to send information (such as listings, photos, or Matchmakers) from your computer to the MLS server, run the following "SOAP" patch to ensure that Windows and CTI Navigator are using Microsoft's enhanced computer-to-server Internet connectivity codes:

1. Close CTI Navigator
2. Go on the Internet to www.ctimls.com/MlsServerNet/Default.htm
3. Click the Install button
4. If a screen appears requesting to close the tab or Window, click NO
5. If an ActiveX warning bar appears in the top section of your Internet browser, click where indicated to download or  "Install ActiveX Control" 
6. If an error message appears that some .tmp file cannot be found, close the message and repeat the preceding steps using www.ctimls.com/MlsServerNet/Disk1/Setup.exe as the address
7. At the prompt to Run or Save setup.exe, click Run (or if you prefer you can Save the file to your desktop and Run it as Administrator) 
8. If your Windows does not already have a Microsoft's .NET Framework installed, it will be downloaded automatically. This may take 15 to 25 minutes. Vista and Windows 7 already include .Net and will automatically skip this step.  
9. At the prompt, install CTI Navigator.
10. Re-start Windows.

Note: This "SOAP" patch may fail to install if the codes are already up-to-date on your computer. No other files are needed.

Sometimes application extension files (.DLL or .OCX) must be manually registered to properly support functions in a program such as CTI Navigator. A variety of Active X, Automation, or "Run-time" type errors can result when associated application extension files (also called ActiveX controls) are not registered in Windows for use by the program.  

To register an individual ActiveX control (dll or ocx) file in Windows Vista or Windows 7 (see note below for shortcut when registering multiple files):

1. Select Start > All Programs > Accessories
2. Right-click on "Command Prompt" in the Accessories
3. Click "Run as Administrator"
4. Change Directory if necessary:
   • Type cd\  [then press Enter]
   • to register a CTI dll file in a 32-bit version of Windows, type cd\Program Files\Cti Navigator [then press Enter]
   • to register a CTI dll file in a 64-bit version of Windows, type cd\Program Files (x86)\Cti Navigator [then press Enter]
   • to register a Windows dll or ocx, type cd\Windows\System32 [then press Enter]
5. Type regSvr32 {fileName.dll} [or regSvr32 fileName.ocx as appropriate] (Note 1: Substitute the name of the file to be registered for "fileName" and do not type the {} braces. Also, there is one space between regsvr32 and the fileName. For example, to register the CTI Announcement file, type regsvr32 ctiannouncement.dll .)
6. A message indicating "DllRegisterServer in... succeeded" should appear.

Registration Shortcut: You can add a file to the Windows Vista registry that will allow you to right-click on any DLL file and simply select Register or Unregister (without going through the detailed commands above). This is especially helpful when registering or un-registering multiple files. To add the Register and Unregister command to your right-click menu in Windows Explorer, go to www.ctimls.com/Downloads/Windows/Vista/VistaDll.reg > click Save > right-click on the saved file in your Vista > select Merge > accept the registry change notice. To also add a file to the Windows Vista registry that will allow you to right-click on any OCX file to register or unregister it, go to www.ctimls.com/Downloads/Windows/Vista/VistaOcx.reg > click Save > right-click on the saved file in your Vista > select Merge > accept the registry change notice.  Warning:  Before making any registry changes, Microsoft highly recommends that you make a backup of your registry (see related article below, "How to Back up and Restore the Registry in Windows XP and Vista").

For more details, see the related article below, "Register dll or ocx files".

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To Install the CrossLoop^® Peer-to-Peer Screen-sharing program for remote assistance: 

1. Click here (or enter www.ctimls.com/Downloads/CrossLoopSetup.exe  in your Internet browser's Address box)
2. Save the CrossLoopSetup.exe file to your Desktop 
3. Close all other programs 
4. If you are running Windows Vista -
   • Right-click on CrossLoopSetup.exe file on the desktop, select "Run as Administrator"
   • At a User Account Control (UAC) permissions prompt, click Continue 
   • Confirm English language and then click OK (see note 2 below)
   • go to step 6 below
5. For Windows 7/XP/2000/ME/98 -
   • Open or Run the CrossLoopSetup.exe file (or double-click the file on your desktop if not prompted to Run or Open)
   • Click Run to Allow 
   • Confirm English language and then click Next
6. Follow CrossLoop's installation wizard -
   • Accept the License Agreement and click Next
   • For "Additional Tasks", leave "Create a desktop icon" checked, but you can un-check "Create Quick Launch icon",  and then click Next 
7. Click the Install button to accept the installation settings 
8. Check Launch CrossLoop and then check Finish.

To Use CrossLoop (after installation):

1. Call CTI Tech Support (800-533-1031 between 8 am to 6 pm M-F) to request that a senior technician open a CrossLoop connection for remote assistance. Please identify yourself, the name of your MLS, what the problem or error is that needs to be investigated, and if a senior tech is not currently available, your call-back phone number. Call-backs are in the order received and cannot be scheduled for a specific time. 
2. Launch CrossLoop (at the end of installation or later by double-clicking the installed CrossLoop icon on your desktop)
3. If prompted to "Create a CrossLoop Account" the first time you open CrossLoop, click Skip (or X to cancel) 
4. Click the grey "Share" tab if it is not automatically selected 
   
5. Give the CTI technician the 12-character Access Code on your CrossLoop Share screen (a new Access Code is randomly generated each time you open CrossLoop and it expires if not used)
6. Once CTI tells you they are ready, click the Connect button 
7. Click Yes at the CrossLoop Warning screen to allow a CTI tech "to connect and share control of your computer." 
8. The first time you run CrossLoop you may need to click the "Unblock" button on the Windows Firewall Security Alert screen (or "Allow" or "Trust" for any other firewall, security or antivirus program). If you are using Windows Vista, see note 2 below. 

To close a CrossLoop remote connection, click the Disconnect button on the CrossLoop screen. CTI cannot remotely connect to your computer unless you run the CrossLoop program and provide a current access code (as described above). If you do not expect to need further remote technical support from CTI in the near future, you can remove the CrossLoop program from your computer as you would any other program (go to Control Panel and select Add/Remove Programs or in Vista select Programs and Features). 

Note 2: Vista and Windows 7. If you are running Windows Vista or Windows 7, you may need to temporarily disable User Account Control (UAC). To disable UAC, follow the instructions in the related article, "Configure Security Settings in Windows"

Note 3: Disclaimer of Warranty. All services are provided under the terms and conditions of CTI's license agreement accompanying CTI Navigator. Assistance in any form is provided only as a convenience to licensed users of CTI products. Problems and solutions may depend on the nature of your system environment and other parameters that are unknown to CTI. By requesting assistance, user agrees that actions and solutions described, suggested or implemented by CTI staff are entirely at the user's own risk and are provided without warranties of any kind. Under no circumstances, including negligence, shall CTI or any of its employees be liable for any direct, indirect, incidental, special, punitive, consequential or other damages, loss, cost or liability whatsoever that result from or are related to use of technical support provided by CTI.

Note 4: Security. Both programs use encrypted data for privacy during transmissions, and both require you to initiate a connection. No one can connect to your computer using these programs without your permission and participation. 

Note 5: Viruses. The only information transferred during either of these remote connections is the pixels for screen display, mouse operations, and keystrokes. Since no files are transferred, these connections are not vulnerable to spreading any known virus.  

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Determine the Edition and System Type of Windows

1. Click Start > Control Panel > System (or you can click Start > right-click on Computer > click Properties)
2. The version of Windows is indicated in the Windows Edition section.
3. System processor, memory, and System Type (32-bit or 64-bit)  are displayed in the System section.  

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Related articles and Internet links:

• Configure Security Settings in Windows
• Configure McAfee Firewall
• Configure Norton Internet Security
• Contact CTI Technical Support
• Disable UAC for Administrative (Owner) Account
• Email Service  Setup in Windows
• Fix Print or Print Preview Problems
• Fix Office Outlook Collaborative Data Object (CDO), Active X or Unspecified Email error
• Fix Permission Denied error 
• Fix "Remote Server does not exist or is Unavailable" error (462)
• How to Back up and Restore the Registry in Windows XP and Vista
• Install CTI Navigator
• Instructions for Fixing Errors
• Invalid Property Value" error (380)
• Microsoft Office Outlook Connector (download from Microsoft)
• Missing or Invalid  Windows System Component (.ocx or .dll) files
• Register dll or ocx File
• Re-install Windows Vista (Microsoft's instructions)
• Remove Individual Office Components  (Microsoft's instructions) 
• Request Remote Assistance from CTI
• Restore Windows System files
• Security Cleanup Links 
• Set Windows Mail as the Default E-mail Program In Vista (Microsoft's instructions) 
• Uninstall Office 2007  (Microsoft's instructions)
• What is User Account Control (Microsoft's explanation) 
• Windows Mail does not support web-based mail (Microsoft's explanation) 
• Windows Vista articles on How-to Customize, Manage, and Use Vista (the How-To Geek collection)
• Windows 7 articles on How-to Customize, Manage, and Use Windows 7 (the How-To Geek collection)
• Windows 7 Getting Started by Microsoft

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To return to CTI's on-line menu of Help & Support for CTI Navigator, click here or use the back arrow at the top of your Internet browser. To go directly to CTI's menu of Error Fixes, click here.