It is rarely necessary to uninstall CTI Navigator to fix an error. Usually there is a specific fix for a particular problem (see "Fix Error Messages" related article below). Even when CTI Navigator needs to be re-installed, it is not normally necessary to uninstall the program before re-installing. However, whenever it is necessary to uninstall CTI Navigator, follow the steps below as appropriate.
: Start > Control Panel > Add/Remove Programs (in Windows Vista select Programs & Features) > CTI Navigator > Add/Remove button > select CTI Navigator >click Remove > if prompted, delete all files that start with CTI but do not delete "shared files" that do not start with CTI. [This deletes all CTI Navigator program files, but does not delete MLS data or user files.]Program
Data (if data was installed previously): Right-click on Start > select Explore > Program Files > CTI Navigator > File (on top menu) > delete. [Deletes the CTI Navigator folder and all its subfolders and contents on your hard drive. Warning: this will remove any custom searches, tables, flyers, reports or CMAs saved in CTI Navigator on this computer. Do not delete the CTI Navigator folder unless you have already deleted the program.] Note: to delete only the listing data, right-click on Start > select Explore > Program Files > CTI Navigator > {YourMLScode} > Data > right-click on Mls.mdb > Delete.
Registry (only if uninstalling the program was not successful, and you feel competent to modify the way Windows runs): Start > [in Windows Vista select all Programs > Accessories >] Run > regedit > HKEY_LOCAL_MACHINE > SOFTWARE > Creative Tech > Navigator > Edit (on top menu) > Delete > Exit. [Deletes the Navigator folder and all its contents in the Windows registry. Warning: Before making any registry changes, Microsoft highly recommends that you make a backup of your registry (see related article below). Do not make any changes in the Windows registry other than as indicated here. Incorrect changes in the registry can cause Windows itself to become unstable or not work at all.] Note: IF a very old version of CTI Navigator was originally installed on this computer, its registry items may be directly in Creative Tech (i.e., there may not be a Navigator subfolder). In this case, block select (Shift/click) the items in the Creative Tech folder and delete them (but not the Creative Tech folder itself). If a "Sound Blaster" card (by "Creative Technologies") is installed on your computer and there is no Navigator subfolder under Creative Tech, call our technical support (at 1-8000-533-1031) before you delete Registry entries because some of them may belong to your sound card. Whether or not a Sound Blaster card is installed, you can delete the Navigator subfolder (and its contents) under Creative Tech if it exists.
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After completing all steps necessary to remove the previous installation, disable any antivirus and re-install the program and, if desired, re-install data from recently made installation discs (or download from CTI's download web site). Uninstalling and then reinstalling should provide a completely fresh installation.
If you installed the data, you may need to set the path to the data using the Setup button on the login screen (see the related article, "Install CTI Navigator"). Then log into CTI Navigator and select Tools > Compact Listing database. Then exit CTI Navigator and update manually (Start > Programs > CTI Navigator > Update Manager > Update button).
Note: Where instructions refer to {YourMLScode}, substitute CTI's 3-letter code for your local MLS (without the {} braces). This code can be determined by opening the CTI Navigator login screen > click the Setup button > the MLS code is the first 3 letters in the Internet Server Address box.
Related articles and Internet links:
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