TeamViewer Remote Quick Support

If appropriate, setting up Quick Support with TeamViewer for remote assistance is very quick and simple. First you download and run a free version of "Quick Support" on your Windows or Apple computer (or mobile device). TeamViewer automatically generates an encrypted ID and password when it runs. Next, if you are a licensed user of CTI Navigator, contact CTI Tech Support and give them this QuickSupport ID and password. (See below for details.) This encrypted connection will allow the CTI technician to have full access to your computer over the Internet during the troubleshooting session. No other configuration or installation is required. 

Windows 

To download and run the TeamViewer QuickSupport tool in Windows

  1. Click here (or enter http://www.teamviewer.com/download/TeamViewerQS.exe) in your Internet browser's Address box to download the QuickSupport application file. 
  2. Save the TeamViewerQS.exe file to your Desktop (or wherever you can easily find it if needed in the future). 
  3. Double-click on the saved file to run it. (It does not need to be granted any special privileges through firewalls or in Windows 7 or Vista.) This will open a connection permission screen that displays Your ID and Password. This screen will appear similar to the following example, but with different ID and Password numbers: 

     

  4. If you are using a licensed version of CTI Navigator, contact CTI Tech Support (at 1-800-533-1031 during normal business hours M-F) and request to connect to a Senior Technician for TeamViewer Remote Support. Give CTI Your ID# and your Password from your QuickSupport screen (not the numbers in the example screen above). 
    • Note 1: For security, every session will have a different password, and only the person to whom you give this password can connect to your computer through TeamViewer. For more details, see note 2 at the bottom of this web page.
  5. When the connection is established, a small window will open in the bottom right corner of your screen. It will display "Free license ... TeamViewer.com" at the top, and the CTI Support Tech computer's ID at the bottom. 
  6. The CTI Technician normally will close this screen when the support session ends. However, at any time you can close the connection by clicking the large red X to the left of Functions
  7. When the session closes, a TeamViewer promotional screen will appear with options for such things as more information, security statement, free registration for their Newsletter by e-Mail, and News feed. Since we are using the Free version of TeamViewer and CTI does not charge for tech support sessions, there is no need or advantage to registering with TeamViewer or to selecting their News feed. Just click the X in the top right of this promotional screen to close it. 
  8. The TeamViewerQS file only runs an Internet connection application, so it does not appear in your Windows list of Programs. If you do not expect to need further remote technical support from CTI after this session ends, you can just delete the TeamViewer QuickSupport file icon () from your desktop to remove this tool from your computer.

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Apple

To download and run the TeamViewer QuickSupport tool for an Apple computer

  1. Click here (or enter http://www.teamviewer.com/download/TeamViewerQS.dmg) in your Internet browser's Address box.
  2. Save the TeamViewerQS.dmg file to your Applications folder. 
  3. Run TeamViewerQS.dmg.
  4. Follow steps 4 through 7 above as appropriate. 
  5. The TeamViewerQS file only runs an Internet connection application. If you do not expect to need further remote technical support from CTI after this session ends, you can remove TeamViewer by simply dragging its icon () to the Trash icon in the Dock. 

Other Devices

Following are links to the TeamViewer tool for remote support on other devices (see index at http://www.teamviewer.com/en/download/index.aspx). Note that these other device apps and links have not been evaluated by CTI. 

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Note 2: Security. The TeamViewer remote assistance program uses banking level encrypted data (based on RSA private-/public key exchange and AES (256 Bit) session encoding) for privacy during transmissions. No one can connect to your computer using this program without your knowledge and permission. In addition, TeamViewer generates a session password that changes with every software start. 

Note 3: Disclaimer of Warranty. All services are provided under the terms and conditions of CTI's license agreement accompanying CTI Navigator. Assistance in any form is provided only as a convenience to licensed users of CTI products. Problems and solutions may depend on the nature of your system environment and other parameters that are unknown to CTI. By requesting assistance, user agrees that actions and solutions described, suggested or implemented by CTI staff are entirely at the user's own risk and are provided without warranties of any kind. Under no circumstances, including negligence, shall CTI or any of its employees be liable for any direct, indirect, incidental, special, punitive, consequential or other damages, loss, cost or liability whatsoever that result from or are related to use of technical support provided by CTI.

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Related articles and Internet links:

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[rev.09.09.11]