Windows System Reset, Restore, or Refresh

If the CTI Navigator function currently incurring an error previously worked (within the last few weeks) on this computer, and all other approaches to fixing the error (see Menu of Error Fixes) have failed, you can use the Windows System Reset/Restore/Refresh function to reset Windows back to when everything worked correctly. 

Topic Index:

Restore Windows 10

  1. Right-click on the Windows Start button and then select System
  2. On the left pane, select "System Protection", and then click the "System Restore" button
  3. On the System Restore screen, select "Choose a different restore point" and then click Next
  4. Select a restore point for a time when Windows was working properly (i.e., before the problem occurred), and click Next
  5. Confirm the selected restore point, and click Finish
  6. Click "Yes" at the message "System Restore cannot be interrupted - Do you want to continue?"

Undo System Restore in Windows 10 and 8.1

System Restore in Windows 10 and 8.1 creates a new restore point before performing the restore process. This is to allow you to undo your actions by performing this same process and selecting that new restore point if desired.

Reset Windows 10

  1. Left-click on Start and select Settings > Update & Security > Recovery
  2. Under "Reset this PC", select "Get Started"
  3. Under "Choose an Option", either click on

Restore Windows 8 and 8.1

  1. Open the Windows Control Panel 

2.      Open System Restore  

3.     Follow the prompts. 

System Restore is not available in Windows RT.

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In addition to System Restore, Windows 8 also includes functions to Refresh or Reset your Windows. 

Refresh or Reset Windows 8

  1. Open the Charm bar (by positioning your cursor in the top or bottom right corner of a screen)
  2. Select Settings 
  3. Select "Change PC Settings",
  4. Click General,
  5. Select either
    • "Refresh your PC without affecting your files" (see Refresh description above), and click "Get Started"; or 
    • "Remove everything and reinstall Windows" (see Reset description above), and then click "Get Started". 
      Note: If you're planning to donate, recycle, or sell your PC, use this option and choose to fully clean the drive. This might take an hour or two, but it makes it harder for other people to recover files you've removed.

Restore Windows XP, Vista or 7

  1. Close all programs (including CTI Navigator) 
  2. Click Start
  3. Select All Programs
  4. Click Accessories
  5. Select System Tools
  6. Click System Restore
  7. Follow the prompts
    • Example System Restore screens in Windows 7/Vista are: 


  8. Restore to a date when all CTI Navigator functions worked correctly. 

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Undo a System Restore in Windows 7 or Vista:

  1. Open System Restore as described previously;  or you can
    click Start > type System Restore > click on System Restore
  2. Click "Undo my last restoration" and click Next.
  3. Review your selection and click Finish.
  4. Your computer will restart once the undo has completed.

General Notes for System Restore

Note 1: System Restore does not affect data files. However, any device drivers, programs or program updates that were installed later than the Restore date will need to be re-installed. 

Note 2: If your system files have been infected by a virus, restoring Windows to a point before the infection occurred may  help remove the effects of the virus. However, some viruses are not themselves removed by System Restore. (See the related article below, Security Cleanup Links.)

Note 3: For Microsoft's instructions on using System Restore, see the Help and Support function in your version of Windows, or click the appropriate Internet link in related articles below. 

Note 4: For Microsoft's instructions on how-to uninstall and reinstall Windows, see the related article below.

To Restore just the standard fonts for Windows, see the related article below, "Restore Windows' Standard Fonts." 

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Related articles and Internet links:

To return to CTI's menu of Help & Tutorials, click here or use the back arrow at the top of your Internet browser. To go directly to CTI's menu of Error Fixes, click here.


{rev. 06.01.2017}