How to Request Remote Assistance

Assistance by CTI

If requested during normal business hours, CTI technicians can access the computer of licensed users of CTI products over the Internet to provide remote troubleshooting assistance for CTI Navigator. CTI technicians can use one of several remote assistance applications. 

Before attempting a connection, first call CTI Tech Support (800-533-1031 between 8 am to 6 pm M-F Eastern Standard Time) to determine if someone is available to connect to your computer and to be advised which support application to use. You also must agree to the disclaimer in note 1 below before CTI technicians can connect to your computer or mobile device. 

If you agree to CTI's disclaimer (note 1), click on the appropriate link below as directed by CTI tech support to initiate a quick, easy and secure connection for remote assistance.

 Support Application  {click name for details}

Download Required

Comments

AeroAdmin Easy Remote Desktop Software Yes    Quickest for all versions of Windows
Ammyy-Admin Remote Desktop Connection  Yes

Quick for all versions of Windows - requires an email address

Windows Remote Assistance No

Utility included in all current versions of Windows (but cumbersome to use)

TeamViewer Quick Remote Support Yes

Very time limited, non-commercial support on Windows or Mac

Yosemite OS X Messages Screen Sharing No

Use Messages app in Yosemite for Mac-to-Mac connection

Chrome Remote Desktop App Yes

Use your Google account to connect through Chrome browser on Windows, Mac, or Android

Mikogo Screen Sharing Yes

Being tested for remote support on Windows or Mac

Note 1: Disclaimer of Warranty. All services are provided under the terms and conditions of CTI's license agreement accompanying CTI Navigator. Assistance in any form is provided only as a convenience to licensed users of CTI products. Problems and solutions may depend on the nature of your system environment and other parameters that are unknown to CTI. By requesting assistance, user agrees that actions and solutions described, suggested or implemented by CTI staff are entirely at the user's own risk and are provided without warranties of any kind. Under no circumstances, including negligence, shall CTI or any of its employees be liable for any direct, indirect, incidental, special, punitive, consequential or other damages, loss, cost or liability whatsoever that result from or are related to use of technical support provided by CTI.

Note 2: Security. Remote assistance utilities used by CTI implement robust data encryption for complete privacy during connection and information transmission.  

Other Tech Support Contacts

Company, Product, Website

Phone#

Email@ or Internet support

Hours/Comments

Agent Inbox (NFL only)

561-450-9392 http://agentinbox.com/contact.html Scheduling, routing & showing app for Smart Phones
Apple Tech Support for iPad or Mac {Expert Advisors} 800-275-2273 https://getSupport.apple.com/

Every day 4 am - 8 pm PT (~ 7 am-11pm EST)

Apple iPhone Support resources 800-694-7466 https://support.apple.com/iphone  
AutoRealty for AutoContract  {subscription for HWS users} 800-277-8627 http://support@autorealty.com/ M-F 8:30 - 5:30 CST (~ 9:30 am - 6:30 pm EST)
CobaltCare for www.HwsBor.com (w/member bill pay portal) 888-426-2258#4 https://cobaltCare.zenDesk.com HWS BOR only (M-F 8 am - 8 pm EST)

FAR Tech Helpline (for Florida Realtors only)

407-587-1450

support@FloridaRealtors.org  

M-F 9 - 8; Sat 9-5 EST (Fla licensed Realtors only)

   FAR (Florida) HQ

407-438-1400

{PlanetR expired 1/02/2007}

Replaced by FloridaRealtors.org

   Form Simplicity by FAR (FL only) tech support

407-587-1450  

info@FormSimplicity.com

M-Sa 9 - 5 (Fla licensed Realtors only)

GAR (Georgia) HQ  

866-280-0576

http://www.garealtor.com/

 

iMapp  (for HLN) 800-208-1210 support@imapp.com M-F 8:30 - 5 EST

Microsoft Support

866-234-6020

http://support.microsoft.com/

M-F 5a-9p; Sat/Sun 6 am-3 pm

MLS Advantage by FAR (Florida Realtors only)

407-587-1450

info@TechHelpline.com

M-Sa 9 - 5 (Fla licensed Realtors only)

NAR - www.Realtor.com

800-878-4166

CustomerCare@realtor.com

 

    NAR - www.Realtor.ORG - HelpDesk

800-874-6500

infoCentral@realtors.org

M-F 8:30 - 5 CST  (~ 9:30am - 6pm EST)

    NRDS

800-874-6500 https://reg.realtor.org/roreg.nsf/retrieveID?OpenForm

M-F 8:30 - 5 CST  (~ 9:30am - 6pm EST)

NCAR (N.Carolina) HQ

336-299-7872

 

M-F 8:30 - 5 EST

Real Front Desk Online for Showings (HLN & NFL only)

937-287-5556

http://www.reaos.com/support-form/

Showing appointments & feedback system

Realty Tools support for ToolkitCMA 800-828-0970 http://www.realtytools.com/cma/contact-us/  

Supra eKeybox

877-699-6787

SupraSupport@GE.com

M-Sun 5 am7 pm PT (~ 8am - 10pm EST)

    Supra update code

888-968-4032

 

Also at SupraWeb

    SupraWEB acct management

866.421.0308

SupraProServices@ge.com

 

Tech Helpline for Individuals (by subscription)

888-784-5404

http://www.TechHelpline.com 

M-F 9 - 8; Sat 9-5 EST (fee-based support)

Top Producer 8i +

800-830-8300

support@TopProducer.com

M-F 9 am 8 pm EST

Zillow & Trulia 888-561-8481 Group support Brokers: mlsSupport@zillow.com; Agents: listingSupport@zillow.com

M - F 7:30am - 5pm PST (Managing Brokers & Staff)

zipLogix for zipFormPlus 586-840-0140 http://support.zipForm.com/plus/ M-F 24 hrs; Sat/Sun/Holidays 10 am -10 pm ET

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Related articles and Internet links:

To return to CTI's on-line menu of Help & Tutorials for CTI Navigator, click here or use the back arrow at the top of your Internet browser. 

To go directly to CTI's menu of Instructions to Fix Errors or Troubleshoot Problems, click here.

 

[rev.05.01.2017]