If requested during normal business hours, CTI technicians can access the computer of licensed users of CTI products over the Internet to provide remote troubleshooting assistance for CTI Navigator. CTI technicians can use one of several remote assistance applications.
Before attempting a connection, first call CTI Tech Support (800-533-1031 between 8 am to 6 pm M-F Eastern Standard Time) to determine if someone is available to connect to your computer and to be advised which support application to use. You also must agree to the disclaimer in note 1 below before CTI technicians can connect to your computer or mobile device.
If you agree to CTI's disclaimer (note 1), click on the appropriate link below as directed by CTI tech support to initiate a quick, easy and secure connection for remote assistance.
| Support Application {click name for details} |
Download Required |
Comments |
| AeroAdmin Easy Remote Desktop Software | Yes | Quickest for all versions of Windows |
| Ammyy-Admin Remote Desktop Connection | Yes |
Quick for all versions of Windows - requires an email address |
| Windows Remote Assistance | No |
Utility included in all current versions of Windows (but cumbersome to use) |
| TeamViewer Quick Remote Support | Yes |
Very time limited, non-commercial support on Windows or Mac |
| Yosemite OS X Messages Screen Sharing | No |
Use Messages app in Yosemite for Mac-to-Mac connection |
| Chrome Remote Desktop App | Yes |
Use your Google account to connect through Chrome browser on Windows, Mac, or Android |
| Mikogo Screen Sharing | Yes |
Being tested for remote support on Windows or Mac |
Note 1: Disclaimer of Warranty. All services are provided under the terms and conditions of CTI's license agreement accompanying CTI Navigator. Assistance in any form is provided only as a convenience to licensed users of CTI products. Problems and solutions may depend on the nature of your system environment and other parameters that are unknown to CTI. By requesting assistance, user agrees that actions and solutions described, suggested or implemented by CTI staff are entirely at the user's own risk and are provided without warranties of any kind. Under no circumstances, including negligence, shall CTI or any of its employees be liable for any direct, indirect, incidental, special, punitive, consequential or other damages, loss, cost or liability whatsoever that result from or are related to use of technical support provided by CTI.
Note 2: Security. Remote assistance utilities used by CTI implement robust data encryption for complete privacy during connection and information transmission.