Fix "Either BoF or EoF is True, or current record is deleted" error

1. If the MLS program and data have been installed relatively recently on your computer, in CTI Navigator Desktop go to Tools > Compact database. If there is an error compacting or compacting does not resolve the error, re-install the data only (it is not normally necessary to re-install the photos). If you do not have a current installation disk, the listing data only can be downloaded from the Internet (click here to download data). See the related article "Download, Install or Access CTI Navigator" below for installation instructions, options and details. After re-installing data, update and compact the data.
2. If you are running CTI Navigator Desktop set to access data over the Internet rather than using locally stored data (or the preceding does not resolve the problem), close CTI Navigator Desktop > open your Internet browser > go to www.ctimls.com/DownloadS/CTIDataTable.dll > Save this file to C:\Program Files {x86}\CTI Navigator and replace the existing file of the same name (CTIDataTable.dll). If the problem persists, go to www.ctimls.com/DownloadS/{MLS}/Dic.mdb [see MLS Code note below] > Save this file to C:\ProgramData\CTI Navigator and replace the existing file of the same name (Dic.mdb). See "MLS Data Location" for possible locations other than "ProgramData". (Note that the dic.mdb file in this folder may need to be updated by CTI before you download it.)
3. If the error persists, go to Windows Explorer > C:\Program Files {x86}\Common Files\System\ado > ensure "View" is set to Details > click the "Type" column heading to sort by type > progressively double-click on each of the Application Extension (.dll) files (except skip the msader15.dll file) to register them > click OK after each file registration succeeds. (See the Register note below.)
4. Re-start your computer. Try CTI Navigator Desktop.
5. If the preceding doesn't fix the error, go to www.ctimls.com/DownloadS/Windows/Todg7.ocx > Save the TODG7.ocx file to C:\Windows\System32 and replace the existing file of the same name. (Note - in some older versions of Windows this file goes in the \Windows\System directory instead of System32. If in doubt, you can verify which folder is correct by searching yourself, or by using the Windows Search function to find the location of the existing Todg7.ocx file.
6. Double-click on the saved TODG7.ocx file  (in C:\Windows\System32) to register it. (See the Register note below if you are not familiar with manually registering Windows files.) 
7. Re-start your computer. Try CTI Navigator Desktop.

If the preceding does not correct the problem, either uninstall and then re-install CTI Navigator Desktop, or switch to using CTI Navigator Web (which runs in your Internet browser and does not require Windows or installing any files from CTI). See the related article "Download, Install or Access CTI Navigator" below for details.

MLS Code Note: Where instructions refer to {MLS}, substitute CTI's 3-letter code for your local MLS (without the {} braces). This code can be determined by opening the CTI Navigator login screen > click the Setup button > the MLS code is the first 3 letters in the Internet Server Address box. See also "Find Your MLS Code" in the related article "Download, Install or Access CTI Navigator" below.

Register Note: If double-clicking on a file brings up an "Open With" screen, follow the instructions appropriate for your version of Windows in the related article below entitled "Register dll or ocx file". 

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Related articles and Internet links:

• Download, Install or Access CTI Navigator

• Register dll or ocx File