)
on your keyboard to position the cursor to the desired position.
If text or icons disappear when highlighted (such as by passing the cursor over them), the display settings for the browser may need to be adjusted. This may happen after upgrading your Internet Explorer to version 11. Usually, the easiest way to fix this display issue in Internet Explorer is to change its Zoom settings (either smaller or larger than your current setting, depending on the size and resolution of your monitor). The normal default Zoom setting when the monitor is set to its recommended native resolution is 100%. (To check resolution, see “Display” in the Windows Control Panel.)
Note that if your Internet browser is set to a
zoom factor other than 100% (the normal default), clicking your
mouse may not set the curser to the expected position on a web page
(such as inside a text entry box in Navigator Web). If this
happens but you want to keep your current zoom setting, you can use the four up/down-left/right arrow keys ()
on your keyboard to position the cursor to the desired position.
To change the Zoom in IE, either click on View in
the browser Menu Bar (or the Tools icon
)
and select Zoom; or hold the Ctrl
key down and scroll the mouse wheel (up to increase size, or down to
decrease size); or or hold the Ctrl key down and
press the plus (+) key to increase size, or minus (–) key to
decrease size. You should immediately see on-screen the effect of
any change in zoom. Normally you only need to adjust by one preset
level (up or down by 25%) to prevent text or icons from disappearing
when you scroll through a web page display.
Blank lines or images also can happen when there are too many browser screens all open at the same time (which can interfere with screen refreshing). You can check if there is a resource constraint in your computer by either closing all browser screens and all other programs, or by re-starting Windows, and then open only CTI Navigator Web in a fresh (new session) browser screen.
If text in Navigator Web displays correctly (i.e., does not disappear when highlighted) in browsers other than IE on your computer and adjusting the Zoom and available PC resources does not help, try setting Internet Explorer to “Compatibility View” for the MLS website. To do so, click on Tools in Internet Explorer’s menu bar, select "Compatibility View Settings", in the “Add This Website” box enter the Navigator Web address for your MLS (formatted as {YourMLS}web.ctimls.com}, click the Add Button, then the Close button. You may need to close and then re-open the IE window or tab that previously displayed CTI Navigator Web, or close all IE screens before re-opening Navigator.
If neither adjusting the Zoom, not adding Compatibility view fix the
display issue in IE, but Navigator Web’s display is okay in other browsers,
reset Internet Explorer back to its original default settings. This
can help eliminate problems that may be caused by browser add-ons or changes you
may not have intended.
To return to CTI's menu of
Instructions to Fix
Errors or Troubleshoot Problems, click
here,
or use the back arrow at the top of your Internet browser. To go directly to CTI's on-line menu of
Help and
Tutorials for CTI Navigator, click here
. {rev. 02.18.2014}