Always update CTI Navigator Desktop normally before attempting to Add or Modify a Listing (or Rental), or Send a Photo to the master MLS database on the Internet. Because the data format can change, you should not leave unfinished new or revised property information in the Add/Modify screen, or unsent photos in the Photo Manager, for extended periods of time.
If the database key on your computer has not been updated to match the current format in the master database before you create or send new information, you may get an error message such as "Version error", "Invalid Bookmark", "Invalid Procedure Call or Argument", "Database File Does Not Match", "Microsoft Jet Database Engine Stopped..." or "Item not found in collection corresponding to required name or ordinal". If you get such an error sending data to the MLS, you should delete the information created in the old format, update, and then re-create the information using the new data format. The format of MLS data is stored in a file named Mlss.mdb. To keep this file up-to-date, it is important to ensure that your Internet Security is set to allow CTI Navigator to download changes to its files (see Internet Security note and related articles below).
To delete new or revised listing (or rental) information on your computer that is incompatible with the master database format, open Add/Modify Listings/Rentals in Navigator Desktop, highlight any property already in the Add/Modify screen and click the Remove button. Ensure that all properties are cleared out of the Add/Modify screen. Information on these properties that has not already been sent to the MLS server will be lost and will need to be re-entered later. Then close Add/Modify Listings/Rentals and close CTI Navigator.
If the error occurs sending photos and your Navigator Desktop has a Photo Manager under Tools (separate from Add/Modify Listings), select and remove any photos in the Photo Manager outbox. Then close CTI Navigator.
After removing all properties from the Add/Modify screen and/or removing unsent photos in the Photo Manger outbox, close and then update CTI Navigator. If CTI Navigator is set to use local data, click the Update button when you log in. If CTI Navigator is set to use MLS data over the Internet, click OK to sign back into CTI Navigator.
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If the error persists after clearing all files out of the Add/Modify outbox and re-starting Navigator Desktop, replace the temporary Mlss.mdb file in your \{YourAgentName}\Listings\ folder as follows (see caution note below):
and press the X key, then select File ExplorerCaution Note: you will lose any unsent listing information in Add/Modify Listings when you replace the Mlss.mdb file in your Listings directory.
If replacing the Mlss file does not resolve the problem, decrement the version number for CTI Navigator, and then update. This will cause CTI Navigator to re-download the latest program updates. To set the version back for CTI Navigator, right-click on Start > select Windows/File Explorer > browse to ProgramData {or Program Files on very old installation} > CTI Navigator > {YourMLScode} > double-click on the "version.ini" file (so that it opens in Notepad) > change the version so that Version={###} is about 10 less than when you opened it (for example, change Version=300 to Version=290) > {do not change the ComponentVersion} > close and Save changes to this file > close Windows/File Explorer > log into CTI Navigator (click the Update button if there is one on the login screen) > at the prompt, click OK to exit CTI Navigator > login again. (See also "Internet Security note" below.)
If replacing the Mlss.mdb file in your Agent Users Listings folder does not correct a Send, Login or Search error listed at the top of this web page, repeat steps 1 through 5 above to delete the temporary Mlss.mdb file in your "Users" folder. Then replace the master Mlss.mdb template file (and the data dictionary "Dic.mdb" file) as follows:
Navigator Desktop must have current version of its Mlss and Dic files to be able to sync with data on the MLS server. However, you do not need to keep a copy of the MLS data on your computer. You can click on the Setup button on Navigator's Login screen and change the Location from "This Computer" to Internet. When Navigator is set to the Internet there is no Update button on the Login screen.
It is not normally necessary, but as an alternative, you can manually replace the Mlss.mdb file as follows:
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If CTI Navigator Desktop was installed in Windows 7 or Vista before April 17, 2012, it must be given "administrative privileges" for Windows to allow it to update itself properly. (This is not needed in installations after April 17, 2012 or in Windows 8.) To give administrative privileges to CTI Navigator and CTI Update Manager for older installations in Windows Vista or Windows 7:
beside it)
)
If CTI Navigator has been running without administrative privileges in Windows 7/Vista, follow the directions to decrement the version number of CTI Navigator. Then login or update after setting the version back.
If all else
fails, either un-install CTI Navigator Desktop and then re-install a new copy;
or use
CTI Navigator Web II
at the website for your MLS in your Internet browser. For instructions to
download and
install CTI Navigator Desktop or to
use
CTI Navigator Web, see "Download,
Install or Access CTI Navigator" in the related articles
below.
Un-Zip Note: To Un-zip a compressed file in Windows:
Data Path Note: The path to your MLS data depends on when you installed the CTI Navigator Desktop program, and into which version of Windows it was installed.
Users Path Note: CTI Navigator creates a separate folder in its "Users" directory for each agent who signs into CTI Navigator Desktop on this computer. The "Users" directory is located immediately after the \Data\ folder for {YourMLScode} (see complete data path in Data Path note above). Specifically,
MLS Code Note: Where instructions refer to {YourMLScode}, substitute CTI's 3-letter code for your local MLS (without the {braces}). Current MLS codes are HLN, HWS, NEG, NFL. You can see this 3-letter code on any computer which has CTI Navigator Desktop for your MLS already installed. Just open the CTI Navigator Desktop login screen and click on its Setup button. The first 3 letters in the Internet Server Address box ({MLS}.ctimls.com) are the code for your MLS. Otherwise, contact your local MLS office or contact CTI for this code. Where instructions refer to {YourAgentName}, substitute your name exactly as it is spelled in the MLS Roster.
Update Manually Note: To update MLS data (including your user information) on your computer before opening CTI Navigator Desktop,
- in Windows 7, Vista or XP: click on the Start button/icon > All Programs > CTI Navigator > Update Manager > Update button.
- in Windows 8.1 or 10: on the Start Screen (in Tiles Mode on Windows 8.1), type CTI > click on CTI Update Manager > click "Yes" if a User Account Control prompt displays > click on the Update button.
64-bit Note: In a 64-bit version of Windows, CTI Navigator program files are installed in the "Program Files (x86)" folder rather than in the "Program Files" folder.
Internet Security Note: If the main Mlss file or Version file are not up-to-date, it could indicate that updates are being blocked on your computer. To prevent the problem from reoccurring, you may need to configure your Windows Firewall or other Security programs to allow updates to the CTI Navigator program. See configuration instructions appropriate for the security program on your computer at CTI's Menu of Help and Tutorials.
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Related articles and Internet links:
To return to CTI's Menu of Instructions to Fix Errors or Troubleshoot Problems, click here or use the back arrow at the top of your Internet browser.
To go directly to CTI's Menu of Help and Tutorials, click here.
rev. 08.23.2017