The "Intellisync for FNF" function in the AgentOffice program from FNRES (Fidelity National Real Estate Solutions) can interfere with CTI Navigator functions (especially those that require CTIPrintLib.dll). It appears that in some versions of AgentOffice, if "Intellisync for FNF" is used to synchronize information from Office Outlook into AgentOffice or from AgentOffice into a hand-held device, this can set Windows to attempt to load FNF files when certain CTI Navigator files are requested. Consequently, when Activity Report, Inventory Report, Reports icon, or Print icon are selected, CTI Navigator locks up or a "Switch to or Retry" error displays because Windows is not activating CTI's files. In other cases, "the object invoked has disconnected from its client" error is displayed (also see below if AgentOffice is not installed or if you are using Windows 2000).
As a temporary workaround, if the "AgentOffice" program (from Fidelity) is installed on a computer encountering one of the above described errors, you can rename the Fidelity folder to disable it while running CTI Navigator. To rename this file, open Windows Explorer > browse to C:\Program Files\Fidelity > right-click on the Fidelity folder > select Rename > click at the end of the name and type X (so it shows FidelityX) > press the Enter key to save. When you want to run AgentOffice, remove the X from the end of the folder name to restore the name (back to Fidelity). (Note: this applies to a folder for Fidelity National Real Estate Solutions, not Fidelity Investments.)
If you are using AgentOffice version 9.0 or later, it also may be possible to delete the "Fidelity" folder entirely. According to FNRES tech support, the Fidelity folder is not part of a normal install for AgentOffice, but it may be created if there were problems synchronizing a Palm and IntelliSync was loaded to fix that problem.
Agent Office users should contact Fidelity for further details and fixes (by Internet at http://www.realestate.fnf.com/Products/AgentOffice_Support.aspx, email to AgentTechSupport@FNF.com, or phone 800-996-6547).If you do not have AgentOffice (or FNF) installed on your computer (see above) but MLS reports do not display or print properly, or if you receive "the object invoked has disconnected from its client" error, your printer probably is not currently set to its normal default settings (letter size, portrait layout). You can check the Windows default printer and its settings directly in the Windows Control Panel by selecting Printers and Faxes. For an explanation and fix, follow the instructions to Fix Print Problems in the related articles below.
Note: If a different error message preceded "the object invoked has disconnected from its client" error > close all error messages > close CTI Navigator > fix the original/first error > log into CTI Navigator again.
A problem in versions of Windows 2000 prior to Service Pack 3 may return "the object invoked has disconnected from its clients" error when an application (such as CTI Navigator) initiates a DCOM function (such as communicating with the MLS server over the Internet). According to Microsoft, to resolve this problem, obtain the latest service pack for Windows 2000
(see related article "How to obtain the latest Windows 2000 service pack").
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