Fix Photo Import Errors 

Whenever an error (such as "File Not Found") occurs using Photo Manager, usually the easiest fix is to remove the problem file(s) and then re-start the photo import process with an empty Photo Manager. If an error prevents you from opening and removing the photo(s) in Photo Manager, you can also empty it as follows:

1. Close CTI Navigator
2. Right-click on the Windows Start button and select Explore (or "Explore All" or "Start Windows Explorer") to open the Windows Explorer  
3. Browse to  "\Cti Navigator\{YourMLScode}\Users\{Your Agent Name}\Photo Import\" 
   • {see note 1 below for the complete path which varies by installation date and version of Windows}
4. Delete ALL files in the Photo Import folder. (You can delete several files at once by selecting the Photo Import folder and at the top menu click Edit > Select all > File > Delete.)
5. Close (or minimize) Windows Explorer > open CTI Navigator Desktop and try Photo Manager again. 

Note 1.  The path to the " \Cti Navigator\{YourMLScode}\Users\{Your Agent Name}\Photo Import\"  folder for your MLS data depends on when you installed the CTI Navigator Desktop program, and into which version of Windows it was installed.

• For installations after April 19, 2012, the typical path in   
  • Windows 7/Vista  (both 32-bit and 64-bit) is C:\Program Data\Cti Navigator\{YourMLScode}\Users\{Your Agent Name}\Photo Import\ ; and in
  • Windows XP is  C:\Documents and Settings\All Users\Application Data\Cti Navigator\{YourMLScode}\Users\{Your Agent Name}\Photo Import\ 
   
• For installations prior to April 19, 2012, the typical path in 
  •  all 32-bit Windows is C:\Program Files\Cti Navigator\{YourMLScode}\Users\{Your Agent Name}\Photo Import\ ; and in
  •  all 64-bit Windows is C:\Program Files (x86)\Cti Navigator\{YourMLScode}\Users\{Your Agent Name}\Photo Import\  .

If Photo Manager does not appear when selected or is grayed out under the Tools menu, look for it in the system tray at the bottom of your screen. Right-click on it there and select Restore. 

If the photo import fails with an error again, repeat the above steps to clear the Photo Import folder and then follow the instructions to "Fix Photo LEAD Errors" in the related articles below. (Note also inappropriate use of Smart Load described below.) If import works but Send fails, follow the instructions to "Fix Send Photo" in the related articles below. Links to these instructions are also on CTI's Menu of Instructions to Fix Errors. 

If the Photo Import screen never appears after you select File > Open in the Photo Manager, or if the Photo Manager itself disappears or locks up:

1. Close CTI Navigator
2. Go to www.ctimls.com/Downloads/Windows/Ltdlg90n.ocx and Save the ltdlg90n.ocx file to C:\Windows\System32. Rename (or replace) any existing file of the same name. 
3. Go to www.ctimls.com/Downloads/Windows/Ltocx90n.ocx and Save the ltocx90n.ocx file to C:\Windows\System32. Rename (or replace) any existing file of the same name.

"Photo Lost, Entry Deleted" or "No Listing Found" Error

Inappropriate use of "Smart Load" can cause photo import errors such as "Photo Lost - Entry Deleted" or "No Listing Found." As described in CTI Navigator Desktop Help (under Using CTI Navigator > Photo Manager), Smart Load is designed to simultaneously import photos for multiple listings from a single directory in which the file name for every photo begins with the appropriate MLS number. A bad file name or directory can cause errors. To fix this error, follow the instructions at the beginning of this article, and then either use File > Open instead of Smart Load in Photo Manager to import a listing photo, or fix the erroneous file name or directory. See related article if a "Lead" error occurs when importing a photo file.

Note 2: Where instructions refer to {YourMLScode}, substitute CTI's 3-letter code for your local MLS. This code can be determined by opening the CTI Navigator login screen > click the Setup button > the MLS code is the first 3 letters in the Internet Server Address box.

Note 3: Where instructions refer to {YourAgentName}, substitute your name (without the {} braces) exactly as listed in your local MLS. Your Agent Name is displayed in CTI Navigator under Roster > Agent/Office Info.