Fix Permission Denied Error 

If you are using McAfee's firewall, ensure that (1) CTI Navigator is granted "full access"; and (2) the "McAfee Redirector" proxy services (if installed) are disabled (see related articles below). 

If starting the DCOM Server Process Launcher (described above) does not fix the problem, follow the instructions in the related article "Fix Remote Server does not exist or is unavailable error (462)". 

If the error persists, ensure that you log into Windows using a Computer Administrator account, or an account that has been setup with the appropriate "permissions" by a Computer Administrator (see the appropriate article, "Set Permissions for Windows Limited Accounts" and/or "Using Windows Vista and Windows 7", below).

Warning: Making changes to the Windows Registry is risky and should be attempted only by advanced users. Before you modify the Windows Registry, it is advisable to back it up and ensure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, read the Microsoft Knowledge Base article, Description of the Microsoft Windows Registry (see the article Internet link below). 

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Program or Data Update

"Permission Denied" when updating the CTI Navigator Desktop program or data indicates that one or more update files is locked or corrupted. To fix this error, delete all the files in CTI Navigator's Update folder, and then update again. 

The location of the Update folder varies depending on when CTI Navigator Desktop was installed and into which version of Windows it was installed. 

For new installations (after April 19, 2012), the Update folder in 

• Windows 8, 7, or Vista is at C:\Program Data\CTI Navigator\Update; and in 
• Windows XP is at "C:\Documents and Settings\All Users\Application Data\CTI Navigator\Update". 

•  32-bit Windows is C:\Program Files\CTI Navigator\Update ; and in
•  64-bit Windows is C:\Program Files (x86)\CTI Navigator\Update .

If CTI Navigator was installed after April 19, 2012 and one of the files in the Update folder cannot be deleted, you may need to either

• shut-down and then re-start Windows; -- or --
• stop the CTIUpdateService to unlock files being processed so they can be deleted and then restart the CTIUpdateService.

To stop the service:

1. Right-click on the Windows task bar (at the bottom of the Windows screen) and select Task Manager ("Start Task Manager" in Windows 7)
2. Select the Processes tab 
3. Select CTIUpdateService
4. Click the End Process button
5. If CTIUPDManager.exe is listed as a process, also select it and "End Process"
6. Close the Windows Task Manager.

To re-start the CTIUpdateService (after deleting files in the Update folder), re-start Windows. (See also note 1 below.)

Note 1:  To both stop and/or start the CTIUpdateService without needing to re-start Windows, you can either

• open Windows Task Manager, select the Services tab, right-click on CTIUpdate Service, and change the Status (from "Stopped" to "Running", or vice versa) as appropriate. - or -
• open the Windows Control Panel, select Administrative Tools (under "System and Security" in Category View),  select Services, right-click on CTIUpdate Service, and change the Status (Stopped to Running, or vice versa) as appropriate.

Installing Tax Update

"Permission Denied" when installing a tax update from CD in CTI Navigator Desktop indicates that the existing tax file is either locked or is corrupted and cannot be overwritten by Windows. Ensure that CTI Navigator Desktop is closed before running the tax update CD. Otherwise, to fix this problem:

1. Open Windows Explorer (right-click on Start > select Explore, Explore All, or Start Windows Explorer) 
2. Browse to  \Cti Navigator\{YourMLScode}\Data\Tax.mdb   {see note 2 below for the compete path}
3. Right-click on tax.mdb and delete it
4. Close Windows Explorer and insert the update CD to install the new tax file.

Note 2.  The path to the " \CTI Navigator\{YourMLScode}\Data"  folder for your MLS data depends on when you installed the CTI Navigator Desktop program, and into which version of Windows it was installed.

• For installations after April 19, 2012, the typical path in   
  • Windows 8/7/Vista (both 32-bit and 64-bit) is C:\Program Data\CTI Navigator\{YourMLScode}\Data ; and in
  • Windows XP is C:\Documents and Settings\All Users\Application Data\CTI Navigator\{YourMLScode}\Data .
   
• For installations prior to April 19, 2012, the typical path in 
  •  all 32-bit Windows is C:\Program Files\CTI Navigator\{YourMLScode}\Data ; and in
  •  all 64-bit Windows is C:\Program Files (x86)\CTI Navigator\{YourMLScode}\Data .

Note 3: Where instructions refer to {YourMLScode}, substitute CTI's 3-letter code for your local MLS (without the {} braces). This code can be determined by clicking here; or by opening the CTI Navigator login screen > click the Setup button > the MLS code is the first 3 letters in the Internet Server Address box.

Updating Photos

"Permission Denied" when updating photos in CTI Navigator Desktop typically indicates that either the MLS photos where never properly installed or they were corrupted during an update or download into your computer. To fix this problem, follow the instructions in the related article below, "Photo Install or Update errors". 

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Compacting Data