Fix Out Of Memory error or Overflow error 

As with many error messages, there are a variety of possible causes for Out of Memory or Overflow errors when using CTI Navigator. For example, to display a Reports screen CTI Navigator must load your printer driver from Windows. The printer driver may be corrupted or may not be set to normal preferences. To open the database of listings, the standard version of shared Windows files must be available in the Windows System32 folder. 

If you use Aerials Express, go to step 5. If you use AgentOffice, go to step 6. If the error occurred while using Map View, go to the related article, "Map View errors and Authorization Code." Otherwise, to correct an Out of Memory or Overflow error when using CTI Navigator:

1. Verify that the correct Printer is set as the default in Windows and that it is set to normal preferences (letter size paper, portrait orientation, main or default tray).  If all default printer settings are correct, close CTI Navigator and all other programs, turn the printer off, wait 5 to 10 seconds, and then turn it back on. If the printer does not reset to its default settings (the error continues), re-install the appropriate printer driver software from the manufacturer. To download the latest driver for your model of printer, go to the printer manufacturer's website.  Most manufacturer's have a site with their name (www.{epson, hp, lexmark, or xerox}.com - although Canon's is www.usa.canon.com). If you don't know your printer's model, some of the generic driver site's have programs to detect it (such as www.drivershq.com, www.driverzone.com). If you are printing over a local area network, have the network administrator ensure that the latest print drivers are installed for that specific model of printer and for your version of Windows.
2. To ensure that your version of CTI Navigator is using the latest print library file for your MLS, go to www.ctimls.com/downloads/CTIPrintLib.dll > save the CTIPrintLib.dll file to C:\Program Files\Cti Navigator and replace the existing file of the same name.
3. Register the CTIPrintLib.dll file in C:\Program Files\Cti Navigator by double-clicking on it. Note: If double-clicking on a dll or ocx file brings up an "Open With" screen, follow the appropriate instructions in the related article, "Register dll or ocx file."
4. Register VSPrint7.ocx in Windows\System32. You can register by double-clicking on the file (as in step 3 above) or go to Start > Run > type in the Open box > c:\windows\system32\regsvr32.exe vsprint7.ocx . Note that there is one space in this command between regsvr32.exe and vsprint7.ocx.
5. If the Aerials Express digital imagery or mapping program is installed on this computer, run /U/AerialsXtodg7.bat . This will allow both Aerials Express and CTI Navigator to use the standard version of a shared Windows file (todg7.ocx). If the AerialsXtodg7.bat file does not run: 
   • Browse to C:\Program Files\Common Files\Aerials Express\ and rename todg07.ocx to todg07.Aer (or delete this file in the Aerials Express folder). Then
   • Copy the todgo7.ocx file from C:\Windows\System32 and paste it into C:\Program Files\Common Files\Aerials Express\ 
6. If the "AgentOffice" program (from Fidelity) is installed on this computer, rename the C:\Program Files\Fidelity folder (such as rename Fidelity to FidelityX) to temporarily disable it while running CTI Navigator. Then restore the name (back to Fidelity) when running AgentOffice. If this stops the error, contact Fidelity (at http://realEstate.fnis.com/support/aokb.asp, email AgentTechSupport@fnf.com, or phone 800-996-6547) for a lasting fix to their code or configuration. 
7. If the preceding fails to fix the error, either contact CTI for remote assistance or re-install CTI Navigator (see related articles below for directions).