The "Item cannot be found..." error (3265), "version error", and the "Index not found" (ODBC) error usually indicate that the MLS data, the dictionary for the MLS data, or the add listing template file in CTI Navigator Desktop on this computer has been corrupted. Follow the instructions below appropriate for the function you were using when the error occurred.
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The error "item cannot found in collection corresponding to required name or ordinal" or "Index not found" when logging in or searching in CTI Navigator Desktop indicates that the MLS data or the dictionary for the data on the computer is corrupt.
Local Data. To fix an "Item cannot be found in the collection corresponding to the requested name or ordinal..." error (3265) when logging in or searching listings when CTI Navigator Desktop is set to use data in this computer (rather than over the Internet), you can either:
Internet Data. To fix an "Item cannot be found in the collection corresponding to the requested name or ordinal..." error (3265) when logging in or searching listings when CTI Navigator Desktop is set to access data over the Internet, replace Navigator's dictionary file (Dic.mdb) on your computer with the latest version.
To replace (and update) CTI Navigator Desktop's dictionary (Dic.mdb) file:
Replace Unzip Process File. If replacing the data and/or dictionary file does not resolve the error, replace the file used to unzip files in Windows (duzactx.dll). Go to /Downloads/Windows/DuzActX.dll/ and Save the duzactx.dll file to C:\Windows\System32. If you are not prompted to replace an existing file of the same name, register the downloaded file (see Register or Unregister dll or ocx Files in the related articles below for instructions on how to register files).
Update CTI Navigator after reinstalling a dictionary and/or data file.
The "Item cannot be found in the collection..." error (3265), "Version error", "Invalid Bookmark", or "Invalid Procedure Call or Argument" error (5) when adding or revising a listing (or rental) usually indicates that one of the add listing files (Mlss.mdb) in your computer is corrupt or out-of-date. CTI Navigator uses two "Mlss.mdb" files. A temporary Mlss.mdb file is created under \Users\{YourAgentName}\Listings\ to format and hold the information you enter in the Add/Modify function of CTI Navigator Desktop until it is sent to the MLS server. This temporary Mlss file is a working copy of the master Mlss.mdb template file that is stored in the \{YourMLScode}\Data\ folder. (See "MLS Code note" and "Data Path note" below for file location path details.) Whenever there is a change in the data format on the MLS server (such as when a field has been added, renamed, expanded, or reordered), a new version of the Mlss.mdb file is automatically included in the next Navigator update.
VirtualStore Note: The User Account Control feature in Windows Vista and 7 may divert downloaded update changes to files (such as Dic.mdb or Mlss.mdb) to the Windows VirtualStore. Files in Windows VirtualStore are not accessible to CTI Navigator. Therefore, when using an old installation of CTI Navigator (before April 17, 2012) in Windows Vista or Windows 7, ensure that CTI Navigator is set to "run as administrator" and that no CTI Navigator files or folders are in the Windows VirtualStore. See "Use Windows Vista and Windows 7" in the related articles at the bottom of this web page for instructions on setting administrative privileges and clearing the VirtualStore in Vista and Windows 7. CTI Navigator installations after April 16 should not be assigned Administrative Privileges in Windows 8, 7 or Vista.
Quick Fix. To delete new or revised listing (or rental) information on your computer that is in a format that is not compatible with the master database on the MLS server, open Add/Modify Listings/Rentals in Navigator, highlight any property already in the Add/Modify screen and click the Remove button. Ensure that all properties are cleared out of the Add/Modify screen. Information on these properties that has not already been sent to the MLS server will be lost and will need to be re-entered later. Then close Add/Modify Listings/Rentals, and close CTI Navigator.
After removing all properties from the Add/Modify screen, update CTI Navigator. If CTI Navigator is set to use local data, click the Update button when you log in. If CTI Navigator is set to use MLS data over the Internet, click OK to log back into CTI Navigator.
Replace Temporary Mlss file. If the error persists after clearing all files out of the Add/Modify outbox and re-starting Navigator Desktop, replace the temporary Mlss.mdb file in your \{YourAgentName}\Listings\ folder as follows (see caution note below):
and press the X key, then select File ExplorerCaution Note: you will lose any unsent listing information in Add/Modify Listings when you replace the Mlss.mdb file in your Listings directory.
Replace Template Mlss file. If replacing the Mlss.mdb file in your Agent Users Listings folder does not correct the error, repeat steps 1 through 5 above to delete the temporary Mlss.mdb file in your Users folder as described above. Then replace the master Mlss.mdb template file [in the ...\CTI Navigator\{YourMLScode}\Data\... ] folder as follows:
If the preceding does not fix the error and you are running CTI Navigator Desktop set to access data over the Internet, replace the dictionary file as described in the "Error Logging in or Searching Listings" section above.
Decrement Version. If replacing the Mlss file does not resolve the problem, decrement the version number for CTI Navigator and update. This will cause CTI Navigator to re-download the latest program updates. To set the version back for CTI Navigator, right-click on Start > select Explore > Browse to Program Files > CTI Navigator > {YourMLScode} > double-click on the "version.ini" file (so that it opens in Notepad) > change the version so that Version={###} is about 20 less than when you opened it (for example, Version=200 instead of Version=220) > {do not change the ComponentVersion} > close and Save changes to this file > close Windows Explorer> log into CTI Navigator (click the Update button if there is one on the login screen) > at the prompt, click OK to exit CTI Navigator > login again. (See also "Internet Security note" below.)
If all else fails, either uninstall CTI Navigator Desktop and re-install a new copy, or use CTI Navigator Web in your Internet browser. To download and install CTI Navigator Desktop or to use Navigator Web, see "Download, Install or Access CTI Navigator" in the related articles below.
Rarely but occasionally the error is caused by formatting in your name (such as a dot, apostrophe or comma) that the version of Windows on your computer does not process properly. In this case, contact your local MLS and ask them to remove any formatting in your name (and use only alphabetical letters). After your local MLS makes changes to your name, update before signing into CTI Navigator (see the Update Manually note) if you have MLS data installed on your computer. The next time you log into CTI Navigator, enter your six-letter agent code instead of your full name.
If the still error persists, follow the instructions to replace the unzip file under "Error Logging in or Searching Listings" above.
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Attempting to display fields in a custom report or table that are not available in the listing data (such as bathrooms in Form Type "Land") can create an item or index not found error in CTI Navigator Desktop. Either use the default table or report, delete the inappropriate field from the custom report or table, delete the custom report or table, or only search listings that include all fields that can be displayed in the table or report. Always close CTI Navigator Desktop following an error and then log back in.
To reset a search results Table to use the default data fields in CTI Navigator Desktop: click on Menu at the top of the table, select File, and then select "Reset Default Table layout".
To edit the fields in a custom Report in CTI Navigator Desktop: click on Tools, highlight Report Designer and select the report type (Listings, Rentals, etc.). On the Report/Flyer Designer screen, select the inappropriate field, click Edit at the top of the screen, and click Delete in the Edit menu.
To delete a custom Report: click on Tools, highlight Report Designer and select the report type (Listings, Rentals, etc.). On the Report/Flyer Designer screen, select File, Open, select the report, and press the Delete key on the keyboard.
Custom Reports that you create are stored in and can be deleted at:
{see DataPathNote}\Cti Navigator\{YourMLScode}\Users\{YourAgentName}\Reports\Listings\{YourReport}.rdf. (For details, see the Storage Location section of "Design Flyers and Custom Reports in CTI Navigator" in the Related Articles below.) Do not delete any standard "rdf" reports.
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Un-Zip Note: To Un-zip a compressed file in Windows:
Data Path Note: The path to your MLS data depends on when you installed the CTI Navigator Desktop program, and into which version of Windows it was installed.
Users Path Note: CTI Navigator creates a separate folder in its "Users" directory for each agent who signs into CTI Navigator Desktop on this computer. The "Users" directory is located immediately after the \Data\ folder for {YourMLScode} (see complete data path in Data Path note above). Specifically,
MLS Code Note: Where instructions refer to {YourMLScode}, substitute CTI's 3-letter code for your local MLS (without the {braces}). Current MLS codes are HLN, HWS, NEG, NFL. You can see this 3-letter code on any computer which has CTI Navigator Desktop for your MLS already installed. Just open the CTI Navigator Desktop login screen and click on its Setup button. The first 3 letters in the Internet Server Address box ({MLS}.ctimls.com) are the code for your MLS. Otherwise, contact your local MLS office or contact CTI for this code. Where instructions refer to {YourAgentName}, substitute your name exactly as it is spelled in the MLS Roster.
Update Manually Note: To update MLS data (including your user information) on your computer before opening CTI Navigator Desktop,
- in Windows 7, Vista or XP: click on the Start button/icon > All Programs > CTI Navigator > Update Manager > Update button.
- in Windows 8.1 or 10: on the Start Screen (in Tiles Mode on Windows 8.1), type CTI > click on CTI Update Manager > click "Yes" if a User Account Control prompt displays > click on the Update button.
64-bit Note: In a 64-bit version of Windows, CTI Navigator program files are installed in the "Program Files (x86)" folder rather than in the "Program Files" folder.
Internet Security Note: If the main Mlss file or Version file are not up-to-date, it could indicate that updates are being blocked on your computer. To prevent the problem from reoccurring, you may need to configure your Windows Firewall or other Security programs to allow updates to the CTI Navigator program. See configuration instructions appropriate for the security program on your computer at CTI's Menu of Help and Tutorials.
Invalid Errors note: "Invalid" errors (such as "Invalid Bookmark", or "Invalid Procedure Call or Argument") can also be caused by incorrect Time or time zone settings in the Windows clock; or by incorrect (non-United States English) Regional and Language Options Settings in the Windows Control Panel.
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