File Already Exits error (58)

The error message "File Already Exists" or "File Already in Use" indicates that a file CTI Navigator Desktop is attempting to use is already open, locked or corrupted. The fix is to replace a corrupted file, and close, unlock or replace a locked file. See the section below for the "File in use by another user" error.

Installation: If the error occurs during installation of MLS data, delete the corrupted Mls.mdb data file and replace it as follows:

1. Open Windows Explorer (right-click on Start and select Explore)
2. Browse to C:\Program Files\CTI Navigator\{YourMLScode}\Data  (see note)
3. Right-click on the Mls.mdb file and delete it
4. Close Windows Explorer and re-install the listing data (see related article, "Download MLS Data"). 

Photo Update: If the error occurs while updating photos:

1. Close CTI Navigator Dekstop
2. Go on the Internet to /U/{YourMLScode}CRO.exe
3. Select Open or Run.
4. For details or if the update stops at a particular photo, see the related article "Fix Photo Install or Update errors".

Photo Manager: If the error occurs when using Photo Manager:

1. Close CTI Navigator Desktop
2. Open Windows Explorer (right-click on Start and select Explore)
3. Browse to  {see note 1 below}...\Cti Navigator\(YourMLScode}\Users\{YourAgentName}\Photo Import
4. Delete all files in the Photo Import folder. Detailed instructions are provided in the related article "Fix Photo Manager Import Errors". 

Note 1.  The path to the " \Cti Navigator\{YourMLScode}\Users\{Your Agent Name}\Photo Import\"  folder for your MLS data depends on when you installed the CTI Navigator Desktop program, and into which version of Windows it was installed.

• For installations after April 19, 2012, the typical path in   
  • Windows 7/Vista  (both 32-bit and 64-bit) is C:\Program Data\Cti Navigator\{YourMLScode}\Users\{Your Agent Name}\Photo Import\ ; and in
  • Windows XP is  C:\Documents and Settings\All Users\Application Data\Cti Navigator\{YourMLScode}\Users\{Your Agent Name}\Photo Import\ 
   
• For installations prior to April 19, 2012, the typical path in 
  •  all 32-bit Windows is C:\Program Files\Cti Navigator\{YourMLScode}\Users\{Your Agent Name}\Photo Import\ ; and in
  •  all 64-bit Windows is C:\Program Files (x86)\Cti Navigator\{YourMLScode}\Users\{Your Agent Name}\Photo Import\  .

Add/Modify Listing (or Rental): If the error occurs when opening the Add/Revise screen, or when selecting a property in the Add/Revise screen:

1. Close CTI Navigator Desktop
2. Open the Windows Task Manager, highlight any copy of the "Ctinav.exe" file, and click the "End Task" button to close the file.
3. If necessary, re-start your computer (to remove corrupted temporary files) .
4. If the error persists, click here and follow the directions to remove your Mlss.mdb file. 

Note 2: Where instructions refer to {YourMLScode}, substitute CTI's 3-letter code for your local MLS. This code can be determined by opening the CTI Navigator login screen > click the Setup button >  first 3 letters in the Internet Server Address box are the MLS code. Where instructions refer to {YourAgentName}, substitute your name exactly as it is spelled in the MLS Roster.

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File in Use by Another User