An access denied error when attempting to log into CTI Navigator (Web or Desktop) that used to work without error typically indicates that the local MLS office has changed or disabled access for you or your office. Contact your local MLS office to verify that the agent code and password you are using at login agrees with what is on your record in the MLS system. Also verify with your local MLS office that access to the MLS system has not been disabled for you or for your office.
If the local MLS changes your name, agent code, password, office affiliation, or access privileges and you are running CTI Navigator Desktop with local data, you should update before attempting to log into CTI Navigator. To update local data before logging in, go to Start > all Programs > CTI Navigator > Update Manager > click the Update button. Do not use the Update button on the login screen because this will attempt to login (using your old information) before updating.
If CTI Navigator Desktop is set to use MLS data over the Internet, changes in your account should be automatically applied the next time your login after the changes were made. If any part of your user name has been changed (such as by adding a designation to your name in the MLS roster), enter only your 6-letter agent code as your user name at your next login. Agent codes typically consist of the first letter of your first name plus the first five letters of your last name - with no spaces or punctuation. Agent codes are displayed in the Roster in CTI Navigator Desktop and the Address Book in CTI Navigator Web. Entering only your 6-letter agent code as your user name at login causes CTI Navigator Desktop to download your most recent agent information from the MLS roster into CTI Navigator on your computer.
If your login information is correct but you are getting an "access denied" error message when CTI Navigator Desktop is set to use data over the Internet, this indicates that: (1) one or more of the Internet components in your Windows is not properly activated, configured, installed or registered; or (2) something such as an Internet Firewall, Proxy Server, or ISP filter is interfering with secure remote computer connections over the Internet. To fix problems with Windows Internet components, follow the instructions in the related article "Remote server does not exist or is unavailable". If this doesn't resolve the error, follow the instructions in the related articles to configure the particular Internet Security program (such as Norton, McAfee, Trend Micro, or Windows) running on your computer.
Note: To determine if CTI Navigator Desktop on a
computer is set to use local data or to access data over the Internet, click the
Setup button on the Login screen. "This computer" under
Location indicates using local data, and "Internet" indicates using
data over the Internet.
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rev.01.04.2010