Temporarily Disable Proxy Service or Web Accelerators

Some proxy servers use special filtering and security features that can block encrypted or encapsulated data transmissions (especially those protecting passwords) such as used by the MLS (and some banking and private websites). This can cause error messages such as "Remote Server does not exist" or "RPC Server is unavailable. Therefore, accelerators, optimizers and/or proxy servers (along with their associated automatic configurations) may need to be temporarily disabled or removed to allow secure transmission of MLS information that is password protected.

To temporarily disable connecting to the Internet through a Proxy Service:

  1. Go to Start > Control Panel > Internet Options > Connections tab
  2. Select the appropriate Internet Service as follows:
    1. If using a Dial-up Internet service, click Settings button;
    2. If using a broadband (non-dialup) Internet service (such as DSL or cable), click LAN Settings button
  3. Clear/Un-check all boxes under Automatic Configuration
  4. Clear/Un-check the box under Proxy Server
  5. Click OK.

Note: EarthLink Satellite uses a Proxy Service. This is described in the related article, "Proxy Settings for Earthlink Satellite powered by DiRECTWAY". Follow the screens on Earthlink's website but UN-check instead of check the Proxy Server after pressing the LAN Settings button section on the Connections tab.

Web Accelerators typically display a small icon in the system tray at the bottom of Windows screen. Either right-click or double-click on this icon. If your accelerator can be configured, select "don't accelerate this website" and enter ctimls.com (or as instructed by the accelerator vendor). To configure Google's web accelerator see the related article "Stop Google web accelerator." Otherwise, select Stop, Disable or Exit. 

Satellite Web Accelerators: The WildBlue "Optimizer" is a web accelerator program for satellite Internet systems that sets your computer to go through a WildBlue proxy server to the Internet.  Like Google's Web Accelerator, WildBlue's Optimzer uses compression and prefetching on dedicated servers on the Internet to try to accelerate loading web pages for faster viewing.

We could not find directions on how to temporarily disable the WildBlue (WB) optimizer. (Users can directly contact WildBlue/NRTC tech support by phone at 1-866-945-3258.) To temporarily stop your Internet Explorer from automatically connecting to the WB proxy server, you might try going to Start > Control Panel > Internet Options > Connection tab > LAN Settings button > Un-check all settings (under both Automatic Configuration and under Proxy Server). Otherwise, numerous satellite system users have reported on the Internet that they fixed satellite connection problems to websites using encrypted data (such as used by CTI Navigator) by un-installing the WB Optimizer. To uninstall  the WB Optimizer: click Start >  Control PanelAdd or Remove Programs > select WB Optimizer > click the Remove button > close the Control Panel.

As an alternative to removing an Internet accelerator, if you have not already done so, you can install the CTI Navigator program and data from recent MLS installation CDs, and then update CTI Navigator over the Internet. Routine updates do not require MLS data to be  encrypted (because they do not contain your password) and therefore usually will pass through accelerators and proxy servers. Although all the main search functions would work with local MLS data that you update, you would still need the Windows DCOM Tunneling function to work over your Internet connection to be able to add or revise listings, send photos, or add CTI Matchmakers to our server.

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