Disable Scanning of Outgoing E-mail

If your MLS reports include HTML code or text links when addressed and sent but arrive without the code, you may need to configure or disable the outgoing filter function(s) in your security program. In many security programs, simply uncheck "scan outgoing e-mail" to stop the filtering. Some programs may require disabling antispam or heuristic scanning. Read the help in your own security program to determine the exact steps to configure or disable it from scanning or filtering outgoing e-mail. It is advisable to keep scanning incoming e-mail enabled, and only disable scanning OUTgoing email. 

Click on a topic in the index below to go directly to directions to disable some of the most common outgoing email filters. 

To disable scanning of outgoing e-mail by avast?!Free Antivirus 2014 and 2015:

  1. Open avast!
  2. Click on Settings in the menu on the left
  3. Click on "Active Protection" in the menu on the left
  4. Beside "Mail Shield", click "Customize [+]"
  5. Un-check "Scan outbound mail (SMTP)"
  6. Click OK > OK.

To disable scanning of outgoing e-mail by AVG 8.0 Anti-Virus or AVG Internet Security:

  1. Double-click the AVG icon in the Windows tray
  2. In the top menu, click Tools > Advanced Settings > E-mail Scanner
  3. Un-check "Check outgoing mail"  [but leave "Check incoming e-mail" checked]
  4. Click OK. 

To disable scanning of outgoing e-mail by AVG 7.5 Anti-Virus:

  1. Double-click the AVG icon in the Windows tray
  2. In the top menu, click View > Components > E-mail Scanner
  3. Click the Configure button 
  4. Un-check "Check outgoing mail"  [but leave "Check incoming e-mail" checked]
  5. Click OK. 

To disable scanning of outgoing e-mail by AVG 7.1 Anti-Virus:

  1. Double-click the AVG icon in the Windows tray
  2. Double-click  the "E-mail Scanner" component
  3. Click the Configure button on the Plugins screen
  4. Under E-mail scanning, un-check "Check outgoing mail" 
  5. Click OK. 

Back to the top of this page ▲

To disable scanning of outgoing e-mail by Norton 360:

  1. Open Norton
  2. Click the Settings tab
  3. Click "Scans and Risks" tab
  4. Click "Configure [+]" beside "Email Antivirus scan"
  5. Un-check "Scan Outgoing email messages"
  6. Click the OK button.

To disable scanning of outgoing e-mail by Norton Internet Security:

  1. Open Norton Internet Security
  2. On the Options menu, click Norton AntiVirus
  3. Under Internet, click Email
  4. Under "What to scan", un-check "Scan Outgoing Email"
  5. Click OK.

To disable spam filter training in Norton AntiSpam 2005 or later:

  1. Click Norton AntiSpam in the Options menu
  2. Click Filtering under Email on the left pane
  3. Un-check "Use outgoing email to improve Norton AntiSpam filtering"
  4. Click OK.

To disable spam filter training in Norton AntiSpam 2004 or earlier:

  1. Click Norton Internet Security in the Options menu
  2. On the Email tab under Spam Filter, un-check "Use outgoing email to train Spam Engine"
  3. Click OK.

Back to the top of this page ▲

To disable scanning of outgoing e-mail by McAfee Security Center:

  1. Open (double-click icon) the McAfee Security Center
  2. Click the Configure button on the left pane
  3. Double-click "E-mail and IM"
  4. Click the Advanced button un E-mail protection
  5. Un-check "Scan outbound e-mail messages"
  6. Click OK. 

To disable scanning of outgoing e-mail in Trend Micro PC-cillin Internet Security:

  1. Open the PC-cillin Internet Security main console
  2. Click AntiVirus on the left
  3. Click Mail Scan on the right
  4. Click the Email Client (Outgoing) tab
  5. Un-check "Scan outgoing messages retrieved using supported email clients" option
  6. Click Apply.

Back to the top of this page ▲

Related articles and Internet links:

To return to CTI's menu of Error Fixes, click here or use the back arrow at the top of your Internet browser.

 

 

rev. 01.30.2015