Disable McAfee's Redirector services
services in McAfee security software may block certain Windows functions
(such as DCOM) that programs like CTI Navigator may require to send data
the Internet. To stop this interference:
Note 1. In Windows XP and Vista, you can select Start > Control Panel > Administrative Tools >
Services instead of running services.msc.
For a larger screen view, click the "Standard" tab. Then skip step 2
and continue with step 3 above.
- From the Start button, click Run... (or press the Windows logo +
R keys; or see note 1 below)
- Type "Services.msc" (without
quotes) in the "Open" box and press the Enter key .
- The list of Windows services will appear.
Scroll down to the "McAfee Redirector" service >
- Right-click on the McAfee Redirector and click
on "Stop". This should temporarily fix the problem
during your current session of Windows.
- To prevent the McAfee Redirector service from starting
the next time you restart your computer, right-click on the McAfee
Redirector > choose "Properties" > change
the Startup type on the General tab from "Automatic" to "Disabled"
(see note 2 below).
- Contact McAfee support for further resolution of this
problem (also see note 2 below).
Note 2. Disabling McAfee's Redirector may also limit some of McAfee's
anti-virus and firewall protection. The current bug appears to be in McAfee's Privacy
Service (and/or SpamKiller). An alternative to stopping the McAfee
Redirector services would be to uninstall McAfee's Privacy Service (and
SpamKiller, if installed) until its bug is fixed by McAfee.
uninstall individual components of the McAfee Security Center, go to Windows
Control Panel > select Add/Remove Programs (in
Windows Vista select Programs & Features) > select McAfee > Uninstall >
chose the option to uninstall only specified components (such as Privacy Service and
- To completely remove all McAfee security programs from your
computer, download the McAfee Consumer Products Removal tool from McAfee's
web site (http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe)
> click Run to unzip the tool > click Run again
to run McAfee's Removal tool > re-start Windows (See "McAfee
uninstall and reinstall tool with instructions" in related
articles below for details).
Note 3. If your version of McAfee does not include a Redirector service, you
may temporarily stop McAfee's Proxy Service (follow steps 1-4 above but
select McAfee Proxy Service instead of Redirector) to determine if it is interfering
with the Windows DCOM function.
To use the Windows XP firewall instead of McAfee's
firewall, see "Configure Security in Windows and Vista" in the related articles below.
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