Contact CTI Navigator Technical Support

Creative Technology (CTI) provides several ways for authorized CTI Navigator users to obtain free technical support:

  1. Call toll-free at 1-800-533-1031 during business hours (EST) Monday through Friday (excluding national holidays) for personal assistance. 
  2. E-mail questions after hours to Support@ctimls.com. Please include in any email inquiry your contact information, the name of your local MLS, any error message, and exactly what CTI Navigator function your are referring to (login, update, search, print, etc). We normally reply to email inquires within 24 business hours or less. 
  3. For self-help tutorials and error fixes, go on the Internet to http://www.ctimls.com/Support/Menu.htm. (see related article 2)
  4. For answers to frequently asked questions. go in your email program to the support newsgroup for your MLS.  (See related article 4)
  5. Remote computer-to-computer assistance over the Internet is available during business hours (EST) Monday through Friday by selecting "Request Remote Assistance from CTI" on CTI's Help and Tutorials web site. (See related article 3)

In addition, there are over 500 pages of help documentation inside CTI Navigator under Help > Navigator Help. This uses electronic Help technology with internal hyperlinks and search features. Besides reading the Contents, you can go to the help Index tab to find help on specific topics. Using the Search tab, you can type in keywords to be searched for in the help documentation. If you are not familiar with electronic help, click on the Related Topics button at the end of the Welcome message in Help and select Getting Help. The Getting Help section covers how to use the help system. Right-click on the left pane of the Help menu and select "Open All" to view all the help topic sections. You can directly print any section of the Help you want to have in printed format. 

Related articles and Internet links:

  1. Using Help in CTI Navigator
  2. Help, Tutorials and Error Fixes for CTI Navigator 
  3. Request Remote Assistance from CTI
  4. How to Subscribe to MLS Newsgroups
  5. How to Setup the Newsreader in Office Outlook 

To return CTI's on-line menu of Help & Tutorials for CTI Navigator, click here or use the back arrow at the top of your Internet browser. To go directly to CTI's menu of Error Fixes, click here.

 

 

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