Configure Security in Windows XP, Vista and 7

To configure appropriate security for CTI Navigator in Windows XP or later, first open the Windows Control Panel.

Select Internet Options
- Click the Security tab > select Trusted Sites > click Sites button > un-check "Require server verification (https:)... " > click in the "Add this website to the zone" box and type ctimls.com > click the Add button > click the close button.
- Click the Privacy tab:
  1. Click the Sites... (or Edit) button > in "Address of Web Site" box type ctimls.com > click Allow button > click OK button.
  2. Click the Advanced button (not Advanced tab) > check "Override automatic cookie handling" > click "Always allow session cookies > leave "First-party cookies" selected as "Accept" > {Third -party cookies can be Accept, Block, or Prompt} > click OK button.
  3. If available, check "Block Popups"> click the Settings button > in the "Address of Site to Allow" box type ctimls.com > click Add button > click Close button > click OK button on Privacy tab screen.
- Click the Connections tab:
  1. If your Internet connection is broadband (DSL, cable or fiber-optic), click the LAN Settings button. If your Internet connection is dial-up, click the Settings button (beneath the Remove... button).
  2. Clear (un-check) all boxes under Automatic Configuration
  3. Clear (un-check) all boxes under Proxy Service > click OK.
- If you have enabled the Content Advisor in Internet Options, click the Content tab
  1. In the Content Advisor section, click Settings
  2. Click the Approved Sites tab
  3. In the "Allow this Web site" box type ctimls.com
  4. Click the Always button and then click OK.
Select Windows Firewall (in Windows XP this firewall is available only if Service Pack 2 or later has been installed)

Click "Change settings" in the right pane or "Allow program through Windows Firewall" on the left pane
In Vista, click the Exceptions tab; in Windows 7 click the "Change settings" button:

Click Add Program button > select CTI Navigator in the list of programs > click OK button
Click Add Program button again

select Update Manager if it is displayed in the list of programs > click OK button. If Update Manager is not in the list of programs:
select Browse button > change "Look in" progressively to C:\Program Files\Cti Navigator > click on CTIUpdateManager.exe > click Open button > click OK button. [Note: adding the CTI Update Manager is not always necessary, but is recommended to ensure that CTI Navigator updates will be allowed through the firewall.]

To turn on the Windows Firewall in Vista, click the General tab, select ON and click the OK button.
To turn on the Windows Firewall in Windows 7, open Windows Control Panel > select Windows Firewall > select "Turn Windows Firewall on or off" (in the left pane) > under "Public Network Local Settings" select "Turn on Windows Firewall".
To avoid security conflicts, only one firewall should be active at a time (i.e., run only the Windows firewall or a third-party firewall, but not both simultaneously).

Note that these settings in Windows will not override security settings in third-party programs (such as Norton, McAfee, or ZoneAlarm firewalls) which may need to be similarly configured. If a third-party security program is installed on your computer and it blocks CTI Navigator's Internet functions, see the appropriate related article below or contact the vendor of the security program for instructions on how to configure their program to always allow CTI Navigator.exe (and CTIUpdateManager.exe) to access http://ctimls.com.

User Account Control (UAC) in Windows Vista and Windows 7

User Account Control (UAC) is a new security feature started in Windows Vista (and continued in Windows 7) that is designed to prevent accidental or unauthorized system changes (such as by spyware or malware). However, sometimes it may be necessary to temporarily disable UAC (such as to allow a trusted helper like CTI to remotely troubleshoot security issues and/or make changes to your computer's settings).

After desired assistance and changes have been completed, Microsoft strongly recommends re-enabling UAC (see note 2). Leaving UAC disabled lowers your system security level and essentially causes Windows Vista or Windows 7 to revert to the user security mode of Windows XP.

To disable UAC in Windows Vista:

*Click Start > All Programs > Accessories > Run > type msconfig in the Open text box > click OK [or see note 1]
Click the Tools tab on the System Configuration screen
Scroll down under the Tool Name column and click to highlight Disable UAC
Click the Launch button
After the message "The operation completed successfully" displays in a black screen, click to close the black screen.
Click the OK button to close the System Configuration screen.
Re-start Windows.

*Note 1: An alternative way to open System Configuration (step 1) is Start > Control Panel > Administrative Tools > double-click on System Configuration.

Note 2: To re-Enable UAC, follow the above steps except click "Enable UAC" in step 3.

Note 3: Disabling UAC will also disable Vista's special "Protected Mode" in Internet Explorer 7 or 8.

To disable User Account Control in Windows 7:

Click Start > Control Panel > Action Center > Change UAC settings (on left pane)
Drag the slide down to the bottom to the "Never Notify" setting
Restart Windows.
Note: To re-enable UAC in Windows 7, follow the steps above except drag the slide up to the desired level.

Related articles and Internet links:

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