Configure Security in Windows

To configure appropriate security for CTI Navigator in Windows, first open the Windows Control Panel (to open the Control Panel in Windows 8 see Windows 8 note below). 

1. Select Internet Options
    
   • Click the Security tab > select Trusted Sites > click Sites button > un-check "Require server verification (https:)... " > click in the "Add this website to the zone" box and type ctimls.com > click the Add button > click the close button. 
   • Click the Privacy tab:
     1. Click the Sites... (or Edit) button > in "Address of Web Site" box type ctimls.com > click Allow button > click OK button.
     2. Click the Advanced button (not Advanced tab) > check "Override automatic cookie handling" > click "Always allow session cookies > leave "First-party cookies" selected as "Accept" > {Third -party cookies can be Accept, Block, or Prompt} > click OK button.
     3. If available, check "Block Popups"> click the Settings button >  in the "Address of Site to Allow" box type ctimls.com > click Add button > click Close button > click OK button on Privacy tab screen.
   • Click the Connections tab: 
     1. If your Internet connection is broadband (DSL, cable or fiber-optic), click the LAN Settings button. If your Internet connection is dial-up, click the Settings button (beneath the Remove... button).
     2. Clear (un-check) all boxes under Automatic Configuration
     3. Clear (un-check) all boxes under Proxy Service > click OK.
   • If you have enabled the Content Advisor in Internet Options, click the Content tab 
     1. In the Content Advisor section, click Settings
     2. Click the Approved Sites tab
     3. In the "Allow this Web site" box type ctimls.com
     4. Click the Always button and then click OK.
         
2. Select Windows Firewall (in Windows XP this firewall is available only if Service Pack 2 or 3 has been installed)

• In Vista or 7, click "Change settings" in the right pane or click "Allow program through Windows Firewall" on the left pane;  in Windows 8.1 and 10 click "Allow an app or feature through Windows Firewall" 
• In Vista, click the Exceptions tab;  in Windows 7, 8.1 or 10 click the "Change settings" button: 
  1. Click Add Program button > select CTI Navigator in the list of programs > click OK button
  2. Click the  Add Program button again and either
     • select Update Manager if it is displayed in the list of programs > click OK button. If Update Manager is not in the list of programs: 
     • select Browse button > change "Look in" progressively to C:\Program Files\Cti Navigator [or C:\Program Files (x86)\Cti Navigator] > click on CTIUpdateManager.exe > click Open button > click OK button. 
       • Note: adding the CTI Update Manager is not always necessary, but is recommended to ensure that CTI Navigator updates will be allowed through the firewall.
  3. To turn on the Windows Firewall 
     • in Vista, click the General tab, select ON and click the OK button. 
     • in Windows 7, 8.1 and 10, open Windows Control Panel (to open the Control Panel in Windows 8 see note below) > select Windows Firewall > select "Turn Windows Firewall on or off" (in the left pane) > under "Public Network Local Settings" select "Turn on Windows Firewall" 
  4. Unlike Windows XP, the Windows Firewall for Windows Vista and later can be set to block OUTbound as well as inbound connections. The default setting (for typical users) is to allow outbound connections. To block outbound connections in Windows Vista, 7 and 8:
     1. Click Start 
     2. Open the Control Panel
     3. Click on Administrative Tools
     4. Double-click on "Windows Firewall with Advanced Security"
     5. In the Overview section, click on "Windows Firewall Properties"  
     6. Select the Private Profile tab (or the Public or Domain tab if you are on that type of network)
     7. Under Firewall State, click the drop down for Outbound connections and select Block.

Windows 8 Note: To open the Control Panel from the Desktop in Windows 8, you can either 

• open the Search Charm, type Control Panel, and select "Control Panel" under Apps Results; or
• hold down the Windows logo key , press the X key, and click on Control Panel in the "Quick Link" menu; or
• in Windows 8.1 and Windows 10, right-click on the Windows Start icon (at the bottom left of the screen) and select Control Panel.  

Firewall Note: To avoid security conflicts, only one firewall should be active at a time (i.e., run only the Windows firewall or a third-party firewall, but not both simultaneously).

▲ Back to the top of this web page ▲

User Account Control (UAC) in Windows Vista, 7, 8.1 and 10

User Account Control (UAC) is a new security feature started in Windows Vista (and continued in Windows 7 and 8.1) that is designed to prevent accidental or unauthorized system changes (such as by spyware or malware). However, sometimes it may be necessary to temporarily disable UAC (such as to allow a trusted helper like CTI to remotely troubleshoot security issues and/or make changes to your computer's settings). 

After desired assistance and changes have been completed, Microsoft strongly recommends re-enabling UAC (see note 2). Leaving UAC disabled lowers your system security level and essentially causes Windows Vista, 7 or 8 to revert to the user security mode of Windows XP. 

To disable UAC in Windows Vista:

1. *Click Start > All Programs > Accessories > Run > type msconfig in the Open text box > click OK  [or see note 1]
2. Click the Tools tab on the System Configuration screen
3. Scroll down under the Tool Name column and click to highlight Disable UAC 
4. Click the Launch button
5. After "The operation completed successfully" message displays in a black screen, click  to close the black screen.
6. Click the OK button to close the System Configuration screen.
7. Re-start Windows.

*Note 1: An alternative way to open System Configuration (step 1) is Start > Control Panel > Administrative Tools > double-click on System Configuration.

Note 2: To re-Enable UAC, follow the above steps except click "Enable UAC" in step 3.

Note 3: Disabling UAC in Vista/7/8 will also disable Windows' special "Protected Mode" in Internet Explorer 7 or later. 

To disable User Account Control in Windows 7, and 8.1

1. Open the Windows Control Panel  (see Windows 8 note above to open the Control Panel in Windows 8)
2. If "View by" is set to Category, either select System & Security or change the View to Large or Small icons
3. Select Action Center > Change User Account Control settings (on left pane) 
4. Drag the slide down to the bottom to the "Never Notify" setting 
5. Restart Windows.

To disable User Account Control in Windows  10

1. Open the Windows Control Panel
2. If "View by" is set to
   • Category, select System and Security, then Security and Maintenance;
   • Large or Small icons, select Security and Maintenance 
3. Click "Change User Account Control Settings" on the left panel
4. Drag the slide down to the bottom to the "Never Notify" setting 
5. Restart Windows.

   Note: To re-enable UAC in Windows 7, 8.1 and 10, follow the steps above except drag the slide up to the desired level. The default level is two above bottom (one below top) on the slide.

Related articles and Internet links:

• Configure Security Index of Programs such as:
  • Configure AOL Active Virus Shield (AVS)
  • Configure avast! Antivirus Web Shield Proxy
  • Configure ContentProtect Internet filter
  • Configure McAfee Firewall 
  • Configure Norton Internet Security 
• Disable McAfee's Redirector services
• Fix "Remote Server does not exist or is Unavailable" error (462)
• Instructions for Fixing Errors
• Internet Explorer Display issues
• Windows Vista and Windows 7
• Windows 7 Upgrade Advisor  (by Microsoft)
• Windows 8.1 Upgrade advisor  (by Microsoft)
• Windows 81. Upgrade Assistant FAQs  (by Microsoft)
• Windows 8 and Windows RT 
• Windows 10

▲ Back to the top of this web page ▲

To return to CTI's menu of Help & Tutorials, click here or use the back arrow at the top of your Internet browser.

{rev. 02.10.2016}

}