To configure appropriate security for CTI Navigator in Windows, first open the Windows Control Panel (to open the Control Panel in Windows 8 see Windows 8 note below).
- In Vista or 7, click "Change settings" in the right pane or click "Allow program through Windows Firewall" on the left pane; in Windows 8.1 and 10 click "Allow an app or feature through Windows Firewall"
- In Vista, click the Exceptions tab; in Windows 7, 8.1 or 10 click the "Change settings" button:
- Click Add Program button > select CTI Navigator in the list of programs > click OK button
- Click the Add Program button again and either
- select Update Manager if it is displayed in the list of programs > click OK button. If Update Manager is not in the list of programs:
- select Browse button > change "Look in" progressively to C:\Program Files\Cti Navigator [or C:\Program Files (x86)\Cti Navigator] > click on CTIUpdateManager.exe > click Open button > click OK button.
- Note: adding the CTI Update Manager is not always necessary, but is recommended to ensure that CTI Navigator updates will be allowed through the firewall.
- To turn on the Windows Firewall
- in Vista, click the General tab, select ON and click the OK button.
- in Windows 7, 8.1 and 10, open Windows Control Panel (to open the Control Panel in Windows 8 see note below) > select Windows Firewall > select "Turn Windows Firewall on or off" (in the left pane) > under "Public Network Local Settings" select "Turn on Windows Firewall"
- Unlike Windows XP, the Windows Firewall for Windows Vista and later can be set to block OUTbound as well as inbound connections. The default setting (for typical users) is to allow outbound connections. To block outbound connections in Windows Vista, 7 and 8:
- Click Start
- Open the Control Panel
- Click on Administrative Tools
- Double-click on "Windows Firewall with Advanced Security"
- In the Overview section, click on "Windows Firewall Properties"
- Select the Private Profile tab (or the Public or Domain tab if you are on that type of network)
- Under Firewall State, click the drop down for Outbound connections and select Block.
Windows 8 Note: To open the Control Panel from the Desktop in Windows 8, you can either
Firewall Note: To avoid security conflicts, only one firewall should be active at a time (i.e., run only the Windows firewall or a third-party firewall, but not both simultaneously).Security Note: These settings in Windows will not override security settings in third-party programs (such as Norton, McAfee, or ZoneAlarm firewalls) which may need to be similarly configured. If a third-party security program is installed on your computer and it blocks CTI Navigator's Internet functions, see the appropriate related article below or contact the vendor of the security program for instructions on how to configure their program to always allow CTI Navigator.exe (and CTIUpdateManager.exe) to access http://ctimls.com.
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User Account Control (UAC) is a new security feature started in Windows Vista (and continued in Windows 7 and 8.1) that is designed to prevent accidental or unauthorized system changes (such as by spyware or malware). However, sometimes it may be necessary to temporarily disable UAC (such as to allow a trusted helper like CTI to remotely troubleshoot security issues and/or make changes to your computer's settings).
After desired assistance and changes have been completed, Microsoft strongly recommends re-enabling UAC (see note 2). Leaving UAC disabled lowers your system security level and essentially causes Windows Vista, 7 or 8 to revert to the user security mode of Windows XP.
To disable UAC in Windows Vista:
*Note 1: An alternative way to open System Configuration (step 1) is Start > Control Panel > Administrative Tools > double-click on System Configuration.
Note 2: To re-Enable UAC, follow the above steps except click "Enable UAC" in step 3.
Note 3: Disabling UAC in Vista/7/8 will also disable Windows' special "Protected Mode" in Internet Explorer 7 or later.
To disable User Account Control in Windows 7, and 8.1
To disable User Account Control in Windows 10
Note: To re-enable UAC in Windows 7, 8.1 and 10, follow the steps above except drag the slide up to the desired level. The default level is two above bottom (one below top) on the slide.
Related articles and Internet links:
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