Configure Security in Windows

To configure appropriate security for CTI Navigator in Windows, first open the Windows Control Panel (to open the Control Panel in Windows 8 see Windows 8 note below). 

  1. Select Internet Options
    • Click the Security tab > select Trusted Sites > click Sites button > un-check "Require server verification (https:)... " > click in the "Add this website to the zone" box and type > click the Add button > click the close button. 
    • Click the Privacy tab:
      1. Click the Sites... (or Edit) button > in "Address of Web Site" box type > click Allow button > click OK button.
      2. Click the Advanced button (not Advanced tab) > check "Override automatic cookie handling" > click "Always allow session cookies > leave "First-party cookies" selected as "Accept" > {Third -party cookies can be Accept, Block, or Prompt} > click OK button.
      3. If available, check "Block Popups"> click the Settings button >  in the "Address of Site to Allow" box type > click Add button > click Close button > click OK button on Privacy tab screen.
    • Click the Connections tab
      1. If your Internet connection is broadband (DSL, cable or fiber-optic), click the LAN Settings button. If your Internet connection is dial-up, click the Settings button (beneath the Remove... button).
      2. Clear (un-check) all boxes under Automatic Configuration
      3. Clear (un-check) all boxes under Proxy Service > click OK.
    • If you have enabled the Content Advisor in Internet Options, click the Content tab 
      1. In the Content Advisor section, click Settings
      2. Click the Approved Sites tab
      3. In the "Allow this Web site" box type
      4. Click the Always button and then click OK.
  2. Select Windows Firewall (in Windows XP this firewall is available only if Service Pack 2 or 3 has been installed)

Windows 8 Note: To open the Control Panel from the Desktop in Windows 8, you can either 

Firewall Note: To avoid security conflicts, only one firewall should be active at a time (i.e., run only the Windows firewall or a third-party firewall, but not both simultaneously).

Security Note: These settings in Windows will not override security settings in third-party programs (such as Norton, McAfee, or ZoneAlarm firewalls) which may need to be similarly configured. If a third-party security program is installed on your computer and it blocks CTI Navigator's Internet functions, see the appropriate related article below or contact the vendor of the security program for instructions on how to configure their program to always allow CTI Navigator.exe (and CTIUpdateManager.exe) to access

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User Account Control (UAC) in Windows Vista, 7, 8.1 and 10

User Account Control (UAC) is a new security feature started in Windows Vista (and continued in Windows 7 and 8.1) that is designed to prevent accidental or unauthorized system changes (such as by spyware or malware). However, sometimes it may be necessary to temporarily disable UAC (such as to allow a trusted helper like CTI to remotely troubleshoot security issues and/or make changes to your computer's settings). 

After desired assistance and changes have been completed, Microsoft strongly recommends re-enabling UAC (see note 2). Leaving UAC disabled lowers your system security level and essentially causes Windows Vista, 7 or 8 to revert to the user security mode of Windows XP. 

To disable UAC in Windows Vista:

  1. *Click Start > All Programs > Accessories > Run > type msconfig in the Open text box > click OK  [or see note 1]
  2. Click the Tools tab on the System Configuration screen
  3. Scroll down under the Tool Name column and click to highlight Disable UAC 
  4. Click the Launch button
  5. After "The operation completed successfully" message displays in a black screen, click  to close the black screen.
  6. Click the OK button to close the System Configuration screen.
  7. Re-start Windows.

*Note 1: An alternative way to open System Configuration (step 1) is Start > Control Panel > Administrative Tools > double-click on System Configuration.

Note 2: To re-Enable UAC, follow the above steps except click "Enable UAC" in step 3.

Note 3: Disabling UAC in Vista/7/8 will also disable Windows' special "Protected Mode" in Internet Explorer 7 or later. 

To disable User Account Control in Windows 7, and 8.1

  1. Open the Windows Control Panel  (see Windows 8 note above to open the Control Panel in Windows 8)
  2. If "View by" is set to Category, either select System & Security or change the View to Large or Small icons
  3. Select Action Center > Change User Account Control settings (on left pane) 
  4. Drag the slide down to the bottom to the "Never Notify" setting 
  5. Restart Windows.

To disable User Account Control in Windows  10

  1. Open the Windows Control Panel
  2. If "View by" is set to
    • Category, select System and Security, then Security and Maintenance;
    • Large or Small icons, select Security and Maintenance 
  3. Click "Change User Account Control Settings" on the left panel
  4. Drag the slide down to the bottom to the "Never Notify" setting 
  5. Restart Windows.

    Note: To re-enable UAC in Windows 7, 8.1 and 10, follow the steps above except drag the slide up to the desired level. The default level is two above bottom (one below top) on the slide.

Related articles and Internet links:

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{rev. 02.10.2016}