The following instructions are extracted from the Threat Track Security knowledgebase for VIPRE Internet Security, and have been customized to apply to CTI Navigator Desktop.
You can determine whether VIPRE's Web Filter or its Firewall is causing the problem by attempting to run the application when either is disabled. You should disable the Web Filter alone as your first attempt to identify the problem, and then disable the firewall all together. Once the component has been identified, enter an exception rule using the following instructions.
Otherwise, disable VIPRE's firewall and enable your Windows Firewall. Only one firewall should be active at a time.
Web Filter Application Exception (applies only to versions prior to VIPRE Internet Security 2013)
Executable is unknown or not found
If you are not sure what file needs to be added to the exception list to allow the application to function (such as CTI Navigator.exe and/or CTIUPDManager.exe), you can try to switch the firewall to learning mode in order to find this information:
for the VIPRE Firewall
Internet access has been blocked or application is still blocked
It is likely that the Network on which you are connected was blocked at some point by the firewall and is no longer trusted. In this scenario, the easiest thing to do is to reset the firewall to default settings:
There are two ways on how you can temporarily disable or shutdown VIPRE: from
the System Tray or from Services.
Shutdown VIPRE from the System tray
From the System tray at the lower right-hand corner of your desktop, right-click on the VIPRE icon and select Shutdown VIPRE:
To enable VIPRE, double click the VIPRE desktop icon or click the Start menu, open the GFI Software folder and select VIPRE.
Related Articles and Internet Links:
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