Configure PCcillin

Configure Trend Micro PC-cillin Personal Firewall

If you need to configure your Trend Micro PC-cillin Personal Firewall to allow CTI Navigator or CTI Update Manager to run over the Internet, follow the instructions in Trend Micro’s Help (on-line or inside Trend Micro PC-cillin Internet Security on your computer) for the specific version you have installed.

You can click on any of the topics in the list below to go directly to that topic:

Internet Security 2007 or 2008
Internet Security Prior to 2007
Internet Security 12 or 14 for Dell Computer
Turn Off Personal Firewall
Shut Down Internet Security

To set the Personal Firewall in Trend Micro PC-cillin Internet Security 2007 to allow CTI Navigator to access the Internet:

1.	Open the PC-cillin Internet Security main console by either: Click Start > Programs or All Programs > Trend Micro PC-cillin Internet Security 2007 > Main Console
	Double-click the PC-cillin Internet Security icon on the lower right corner of your screen.
2.	Click Personal Network & Firewall Controls on the left panel.

3.	Check the Current Firewall Profile (such as Direct Internet Connection, Home Network, Office Network, or Wireless Network) indicated beside Personal Firewall on the right panel.

4.	Under Personal Firewall (on the right), click the Settings... button

5.	Under Personal Firewall Profiles Available, click the profile indicated in Current Firewall Profile (see step 3 above).

6.	Click the Edit button. This opens the Add or Edit Personal Firewall Profile window.

7.	Click the Program Control tab.

8.	Click the Add button. This opens the Add or Edit Personal Firewall Control Rule window:



9.	In the box beside Name of program control rule, type CTI Navigator.

10.	Under Target, select Specified program and below it either: Type the complete path to CTI Navigator.exe in the box, or
	Click Browse and select C:\Program Files\CTI Navigator\CTI Navigator.exe
11.	Under Setting, select Simple Mode and Select Allow to let the program connect normally with the Internet or your local network.

12. Click OK three times.

13.	Close the PC-cillin Internet Security main console.

See Trend Micro's detailed instructions for the 2007 version in the related article "Configure Pc-cillin Internet Security 2007 Personal Firewall".

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Versions of PC-cillin's “Personal Firewall Plus” prior to February 2007 generally are configured as follows:

Double-click the Trend Micro PC-cillin Internet Security icon in the Windows system tray to open the main screen for PC-cillin.
Select Network Security
Click Personal Firewall
Verify "Direct Connection" is selected beside Choose a profile. Then click "Add" in the Manage profiles section.
Click the Exceptions tab
Click the Add button on the Exception List screen and configure as follows:
- In the Description box type "CTI Navigator"
- Under Target, select "Specified application" and click the Browse button
- Browse to and select C:\Program Files\CTI Navigator\CTI Navigator.exe
- Beside Connection select "Outgoing"
- Beside Action select "Allow"
- Protocol should be "TCP"
- Beside Port(s) select "All ports"
- IP Setting type should be "All IP addresses"
- Click OK to close the Add/Edit Personal Firewall Profile screen
Click the Add button on the Exception List screen again and configure exactly as above except:
- In the Description box type "CTI Update Manager"
- Browse to and select C:\Program Files\CTI Navigator\CTIUpdateManager.exe
- Click OK to close the Add/Edit Personal Firewall Profile screen
Click the Apply button on the Personal Firewall screen
Click on the 'Close' button on the PC-cillin main screen.

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To set the Personal Firewall in Trend Micro PC-cillin Internet Security 12 or 14 (pre-installed in Dell computers) to allow CTI Navigator to access the Internet, add an exception rule to the firewall profile as follows:


1.	Open the PC-cillin Internet Security main console by doing any of the following:

	•	Click Start > Programs or All Programs > Internet Security 14 > Main Console

	•	Double-click the PC-cillin Internet Security icon near your computer's system clock.

2.	Click Network Security on the left panel.

3.	Click Personal Firewall on the right.

4.	Make sure there is a checkmark on the Protect computer from Internet attacks checkbox.

5.	Under Manage profiles, click the firewall profile you are using then click Edit.

6.	Click the Exceptions tab on the window that appears.

7.	Click the Add button. This opens the Add/Edit Personal Firewall Exception window.

8.	Type CTI Navigator in the box beside Description.

9.	On the Target section, select Specified application then click Browse.

10.	Go to C:\Program Files\CTI Navigator.

11.	Select CTI Navigator.exe then click Open.

12.	Beside Connection, select Incoming to allow CTI Navigator to receive information from the Internet. After configuring the Incoming Connection, then select Outgoing and configure it the same way to allow CTI Navigator to send out information.

13.	Beside Action, select Allow.

14.	Beside Protocol, select TCP/UDP.

15.	Beside Port(s), select All ports to allow the program to communicate on all ports.

16.	Under IP Setting, select All IP addresses.

17.	Click OK.

18.	On the Exception List, make sure there is a checkmark on the checkbox of the exception rule you created.

19.	Click Apply to save your settings.

20.	Close the PC-cillin Internet Security main console.

For further information on configuring Dell computers, see Configure Pc-cillin Internet Security 12 and 14 (for DELL Users) in the related articles below.

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If you are still having problems after properly configuring the firewall, then shut it down to test whether it is causing the problem. To turn off the Trend Micro PC-cillin™ Internet Security Personal Firewall:

Double-click on the 'Trend Micro PC-cillin™ Internet Security icon in the System Tray area.
Click on 'Network Security'.
Click on 'Personal Firewall'.
Click on the checkbox next to 'Protect computer from Internet attacks', to remove the checkmark from the box.
Click on the 'Apply' button.

If Microsoft Windows XP Service Pack 2 is installed on the computer, a pop-up message will appear shortly after applying the settings, stating 'Your computer might be at risk'.

Click on the 'Close' button, to close 'Trend Micro PC-cillin™ Internet Security.

See the related article, "Configure Security Settings in Windows", to activate the Windows Firewall while the PC-cillin firewall is off. Don't forget to turn the Windows Firewall off and the PC-cillin firewall back on after troubleshooting the problem.

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If disabling or turning off the Firewall does not fix the problem, then completely shut down Trend Micro PC-cillin™ Internet Security as follows:

Double-click on the 'Trend Micro PC-cillin™ Internet Security icon in the System Tray area.
Click on 'Exit'.
Click on the 'Yes' button.
After a few moments, the Trend Micro PC-cillin™ Internet Security icon disappears from the System Tray area.
- If Microsoft Windows XP Service Pack 2 is installed on the computer, a pop-up message will appear shortly after applying the settings, stating 'Your computer might be at risk'.

Remember to turn on the appropriate firewall back after troubleshooting the problem.

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