Configure AVG Firewall and Web Shield

Whenever you first run a program such as CTI Navigator or CTIUpdateManager over the Internet, the subscription based AVG Firewall by Grisoft normally will prompt you whether or not to allow the program to access the Internet. On the confirmation screen, check "Save the answer as a permanent rule..." and then click the Allow button. (See note 2 below regarding AVG Anti-Virus free edition.)

If you need to create a Firewall Rule in your AVG security program to allow CTI Navigator or CTI Update Manager to run over the Internet, follow the instructions in AVG’s Help for the specific version you have installed; or follow the appropriate summarized steps below.

To configure the firewall in AVG 8 Internet Security:

Open the AVG Control Center (double-click on the AVG icon)
Select Tools at the top of the Overview screen
Click Firewall Settings in the list
On the left pane, double-click (or click the + beside) Standalone Computer
Select Applications
Click the Add button
Browse to and select CTI Navigator.exe
Under Action: select Allow for All
Click OK.

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To configure the firewall in AVG 7.5 Internet Security:

Open the AVG Control Center (double-click on the AVG icon)
Select Firewall in the Component list
Click the Configure button
Select the Applications tab
Click the Add Application button
Browse (click ...) to and select C:\Program Files\CTI Navigator\CTI Navigator.exe
Under Action: select Allow
Click OK.

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To configure the firewall in AVG 7.1 AntiVirus Plus Firewall:

Open the AVG Control Center (right-click on AVG tray icon and select "Launch Control Center")
Select AVG Firewall and click the Configure button
On the AVG Firewall Configuration screen, select the Applications tab
Click the "Add Application" button
Browse (click ...) to and select C:\Program Files\CTI Navigator\CTI Navigator.exe
Under Action: select Allow
Click OK
Select CTI Navigator in the Application list
Under "If there is no rule for an application," confirm/select Allow
Click OK button.

For some installations (see note below), the Web Shield feature of AVG 8 may need to be at least partially disabled as follows:

Open the AVG Control Center (double-click on the AVG icon)
Select Components in the top menu
Select Web Shield
Check Enable Web Shield (if you want to enable Instant Messaging scanning > go to step 5;

otherwise un-check "Enable Web Shield" to disable both IM scanning and Web Protection > go to step 7)
Select Web tab
Under "Basic Web Settings," un-check "Web Protection"
Click OK.

Note 1: You should not need to disable the AVG Web Shield unless CTI's Internet functions are blocked (such as when "Switch to or Retry" errors occur at login or update).

To use the Windows XP firewall instead of AVG's firewall, see "Configure Security in Windows and Vista" in the related articles below.

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Note 2: AVG 8.0 Free Edition does not have a Firewall or Web Shield, so it does not normally interfere with Internet access.

However, if you experience an otherwise unexplainable error e-mailing MLS reports (see "Fix Email errors" in related articles below) or e-mail reports are missing links (see Configure Security in Outlook Express or Office Outlook in related articles below), you may need to configure AVG's E-mail scanning (in the free edition or subscription edition) so it does not scan outgoing e-mail (see "Disable scanning of Outgoing e-mail" in related articles below).