Update Issues in Windows Vista and Windows 7

If the User Account Control in Windows Vista or Windows 7 redirects program or data updates into its "Virtual Store", the CTI Navigator program cannot access these files. (Updates will run but there will be no new changes in CTI Navigator.) Therefore, any CTI Navigator folder in Window's Virtual Store should be deleted along with all its contents. Both the program and MLS data need to reside in the appropriate Windows Program Files folder. 

To remove CTI Navigator from the VirtualStore in Windows Vista or Windows 7:

• Open Windows Explorer (right-click Start and select Explore)
• Browse to C:\Users\{YourUserName}\AppData\Local\VirtualStore\Program Files {or "Program Files (x86)" in 64-bit Windows}
• Select the CTI Navigator folder and delete it along with all its contents.

Note 1: If you do not find the VirturalStore folder, see "View Hidden Files, Folders and extensions in Windows Explorer" in the related article below, Using Windows Vista and Windows 7. 

If your Windows is a 64-bit version, CTI Navigator files (especially data/tax/photo files) may get installed in the regular "Program Files" folder rather than in the special "Program Files (x86)" folder necessary for CTI Navigator to run in a 64-bit environment. (See "Determine the Edition and System Type of Windows Vista" in the related article below, Using Windows Vista and Windows 7.) If CTI Navigator is installed in the "Program Files (x86)" folder, but its Data and/or Photos folders are in the regular "Program Files" folder or in the Virtual Store, move or re-install the Data and/or Photos folders to the "Program Files (x86)" folder under CTI Navigator\{YourMLScode}\.   

Note 2: Where instructions refer to {YourMLScode}, substitute CTI's 3-letter code for your local MLS. This code can be determined by opening the CTI Navigator login screen > click the Setup button > your MLS code is the first 3 letters in the Internet Server Address box.

For other update problems, see the specific error under UPDATE errors in CTI's menu of Instructions to Fix Errors or Problems, or see "Update Problems in General" in the related articles below.

• Update Problems in general
• Using Windows Vista and Windows 7

 To return to CTI's on-line menu of Help & Tutorials for CTI Navigator, click here or use the back arrow at the top of your Internet browser. To go directly to CTI's menu of Error Fixes, click here.