Fix "Unable to Download Update files" or "Path/File access error"

Update

Typically, update error messages such as "Unable to download update files - call technical support" or "Path/File access error" indicate that the folder into which CTI Navigator needs to download update files is missing or can't be accessed. If you are using Windows XP or 2000, ensure that you are logged into Windows either using a Computer Administrator user account, or are using a Windows Limited Account that has been assigned administrative privileges for the CTI Navigator program (see the related article, "Set Permissions for Windows Limited Accounts"). 

If your computer is using Windows Vista, ensure that CTI Navigator is set to "Run as Administrator" (see related article, "Using Programs in Windows Vista"). Otherwise, if you are not running Windows Vista or the problem persists in Vista, recreate an Update folder for CTI Navigator as follows:

1. Close CTI Navigator and/or the Update Manager
2. Right-click on Start > select Explore > browse to Program Files
3. Double-click on the CTI Navigator folder and ensure it is highlighted
4. In the Folders column on the left, verify that one of the 3 subfolders indented under CTI Navigator is labeled "Update"
5. If there is no Update folder, ensure that the CTI Navigator folder is highlighted, then go to the menu at the top of the screen and click File > New > Folder > type Update > press the Enter key
6. Verify that the Update folder is now displayed indented under the CTI Navigator folder
7. Close the Windows Explorer and update CTI Navigator.