Sometimes the registry in Windows gets corrupted so that installing a new program (such as CTI Navigator) triggers Windows to attempt to setup or install another program (such as Microsoft Office or one of its components). To fix this problem you can either (1) uninstall the corrupted program (to remove it from the Windows registry); or (2) use the Windows Installer Clean Up Utility to remove Windows Installer settings for that specific program. The installer clean up utility removes only the Windows Installer configuration information that is related to the selected program, so the program itself should continue to work (see notes below). The Windows Installer Clean Up Utility can be downloaded from Microsoft (see "Windows Installer Clean Up Utility" in related articles below).
Note 1: According to Microsoft, "the Windows
Installer Clean Up Utility removes all the Windows Installer information that
is associated with the selected programs, including the entries for the
programs in the Add/Remove Programs tool in Control Panel. If you remove these
settings for a program that is currently installed on your computer, the
program can no longer add or remove components or repair itself. To prevent
future problems, Microsoft recommends that you uninstall and then reinstall
any programs that have corrupted registry settings before you use
them." Note 2: Sometimes the corruption has been caused by malware or spyware. You may want to run a spyware cleaner program to remove any
potential spyware on the computer. (See "Security Cleanup Links"
under related articles below.)
Related articles or Internet links:
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