Fix Permission Denied Error 

As with many error messages, there can be several causes for and variations of this error message. Follow the instructions below appropriate for the function you were using in CTI Navigator (Send/Login, Report, Tax Update, or Photo Update) when the error occurred. 

Display Report

A "permission denied" error when attempting to display a report indicates that at least one listing photo probably is locked or corrupted on your computer. To fix this error, follow the  instructions in the related article "Photo Install or Update errors...".

Using Send Functions

To fix errors such as "Permission Denied" when using CTI Navigator's Internet functions (such as login over the Internet, Retrieve or Send listing, Send photos, Open or Send CTI Matchmaker) in Windows XP: 

  1. Close any error messages and close CTI Navigator
  2. Open your Internet Browser and enter www.ctimls.com/U/F.exe in the address 
  3. Select Open or Run. A black screen should very quickly blip open and closed 
  4. Change the address to www.ctimls.com/U/H.exe and Open/Run
  5. Exit the Internet and re-start your computer. 

To fix a "Permission Denied", "Remote Calls Not Allowed", or "Permission to use Object Denied" error in Windows Vista (see Vista note below) or 2000, or if the preceding does not fix the error in Windows XP, when using CTI Navigator's Internet functions (such as Retrieve/Send listing, Send photos, Open/Send CTI Matchmaker): 

  1. Open the Windows Control Panel  
  2. Select Administrative Tools
  3. Double-click on Services 
  4. Right-click "DCOM Server Process Launcher"  
  5. Select Properties 
  6. Under General tab, change the Startup Type to Automatic 
  7. Under Service Status, click Start
  8. Click OK.

Vista Note: CTI Navigator must be assigned administrative privileges in Vista in order for the program to be allowed to access Windows services. To give the program administrative privileges in Vista,  right-click on the CTI Navigator icon on the Vista desktop > select Properties > click the Compatibility tab > under Privilege Level, check "Run this program as an Administrator" > click OK. (For more Vista specific information, see the related article, "Using Windows Vista"). 

If you are using McAfee's firewall, ensure that (1) CTI Navigator is granted "full access"; and (2) the "McAfee Redirector" proxy services (if installed) are disabled (see related articles below). 

If starting the DCOM Server Process Launcher (described above) does not fix the problem, follow the instructions in the related article "Fix Remote Server does not exist or is unavailable error (462)". 

If the error persists, ensure that you log into Windows using a Computer Administrator account, or an account that has been setup with the appropriate "permissions" by a Computer Administrator (see the appropriate article, "Set Permissions for Windows Limited Accounts" and/or "Using Windows Vista", below).

For older versions of Windows or if completing all of the preceding steps still does not fix the error, open the Windows Registry editor (see warning below) by selecting Start > Run > regedit > Open. In the Registry, browse to HKEY_LOCAL_MACHINE > SOFTWARE > Microsoft > ole > beside LegacyAuthenticationLevel, if the REG_DWORD Data shows 0x00000001 (0), double-click on LegacyAuthenticationLevel and change the Value data from 0 to 1 > do not make any other changes  > verify that REG_DWORD shows 0x00000001 (1)> exit the Registry Editor  > re-start Windows. 

Warning: Before you modify the Windows Registry, it is advisable to back it up and ensure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, read the Microsoft Knowledge Base article, Description of the Microsoft Windows Registry (see the article Internet link below). 

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Installing Tax Update

"Permission Denied" when installing a tax update from CD indicates that the existing tax file is locked or corrupted and cannot be overwritten by Windows. Ensure that CTI Navigator is closed before running the tax update CD. Otherwise, to fix this problem:

  1. Open Windows Explorer (right-click on Start > select Explore) 
  2. Browse to C:\Program Files\Cti Navigator\{YourMLScode}\Data\Tax.mdb
  3. Right-click on tax.mdb and delete
  4. Close Windows explorer and insert the update cd to install the new file.

Note: Where instructions refer to {YourMLScode}, substitute CTI's 3-letter code for your local MLS (without the {} braces). This code can be determined by opening the CTI Navigator login screen > click the Setup button > the MLS code is the first 3 letters in the Internet Server Address box.

Updating Photos

"Permission Denied" when updating photos typically indicates that either the MLS photos where never properly installed or they were corrupted during an update or download into your computer. To fix this problem, follow the instructions in the related article below, "Photo Install or Update errors". 

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Related articles and Internet links:

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rev. 05.30.08