Fix CLS Send, MAPI or Runtime Error in Email

To fix "CLS SendMail", no valid ID, Runtime, or Messaging Application Programming Interface (MAPI) email errors, follow the instructions below appropriate for your Windows default Email program and version of Windows. You can click on any topic in the following index to go directly to the instructions for that topic:

Office Outlook

Install or activate the Collaboration Data Objects (CDO) feature for your version of Microsoft Office Outlook so that it can process email not created in Microsoft Office. To add (or verify) the CDO feature in Office 2003 (or earlier): insert the Microsoft Office CD in your CD drive > go to Start > Control Panel > Add/Remove Programs > select the appropriate "Microsoft Office" > click the Change button > select "Add or Remove Features" > in Outlook 2003 or later click the Advanced Customization of Applications button (older versions skip this step) > click the plus sign (+) beside "MS Outlook for Windows" > click the down arrow beside the red X in front of Collaborative Data Objects > select Run from my computer > click the Update Now button > click OK. 

Office 2007 does not include the Collaboration Data Objects feature code in its default installation. To add Collaboration Data Objects for Office 2007, this feature must be downloaded over the Internet from Microsoft (see "Download Collaboration Data Objects for Office Outlook 2007" in the Related Articles and Internet Links at the end of this web page).

Office 2010: Microsoft does not provide any collaboration code (CDO) for Outlook 2010. Therefore CTI has created special programming to transfer MLS reports from CTI Navigator through Windows into the default (32-bit) version of Outlook 2010. Download and install (in Windows 7/Visa "Run as Administrator") the CDO fix appropriate for your version of Windows (for detail instructions see "Fix Collaborative Data Object (CDO) error in Office Outlook" in the Related Articles and Internet Links below):

If removing and re-installing the Collaboration Data Objects (CDO) feature for your MS Office Outlook 2007 or earlier does not fix its error, go to the Microsoft Office Update web site (http://office.microsoft.com) and download all available updates for Microsoft Office and/or for Office Outlook. Then open Microsoft Outlook, select Help and run "Detect and Repair". Follow the on-screen instructions.

Otherwise, you may try the repair steps in Microsoft's support knowledge base article#813602 (see the related article "Repair Microsoft Office Outlook 2003 or 2007 Mapi") reprinted below:

In Windows\System\32 {or Windows\System}, rename the Mapi32.dll file, and then start the Fixmapi.exe program by:

  1. Close all programs.
  2. Click Start, and then click Search.
  3. Click All files and folders.
  4. In the All or part of the file name box, type mapi32.dll, and then click Search.
  5. When the search process is complete, right-click the Mapi32.dll file in Windows\System\32 {or Windows\System}, and then click Rename. (Note: If mapi is in memory, you will not be able to rename it.  Click Ctrl-Alt-Delete and End Task on mapisp32. Verify it's not running before trying to rename it.)
  6. Type Mapi32.old, and then press ENTER.
  7. Click Start a new search, and then click All files and folders.
  8. In the All or part of the file name box, type fixmapi.exe, and then click Search.
  9. When the search process is complete, double-click Fixmapi.exe (or right-click and "Run as Administrator" in Vista/7) to start the repair process.
  10. Follow the on-screen instructions to complete the MAPI repair process.

Outlook 2000 typically (but not always) stores a copy of the correct version of mapi32.dll for Windows XP in Program Files\Common Files\System\Mapi\1033\NT; or for Windows Vista and 7 in Program Files\Common Files\System\MSMAPI\1033\. In these older versions of Outlook, the most common reason Outlook fails is because another application (such as Netscape or Corel) has replaced the Mapi32.dll file in the Windows System folder with a customized version of the same name.  The customized version in Windows\System will be larger in size than the version in Program Files\Common Files\System\Mapi {or MSMAPI}\1033\.

The easiest way to correct this non-standard mapi32.dll  problem in older Outlooks is do a search in Start > Find > Files or Folders for Mapi32.*. to find all the mapi files. You may see the original file renamed to either Mapi32x.dll or Mapi32bak.dll. You can try restoring the original mapi file by renaming the existing mapi32.dll to mapi32.old and rename either Mapi32x.dll or Mapi32bak.dll (whichever is smaller) back to mapi.32.dll.  

Also you can try renaming the current mapi32.dll to mapi32.old and restore the original off the Microsoft Office CD. Run a search on the cd and copy it to the same Windows System file where you found mapi32.dll.

If none of these steps resolve the problem in Office Outlook but you still want to use Outlook (rather than another e-mail program), un-install and re-install Outlook from the Microsoft Office installation CD. (Be sure any anti-virus programs are disabled when installing any program such as Office Outlook.) If you do re-install Outlook, be sure to also re-install its CDO feature (since CDO is not included in the default installation setup). To fix Active X or Unspecified errors using Office Outlook, follow the instructions in the related article "Office Outlook Collaborative Data Object (CDO), Active X or Unspecified Email error."

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Outlook Express

If you are using Outlook Express instead of Microsoft Office Outlook, it is best to run the latest version of both Outlook Express (version 6.0) and of Internet Explorer (version 8 in Windows XP). Check the version under Help > About Microsoft Outlook Express (and Help > About Internet Explorer).

If Outlook Express does not function correctly, ensure that it is properly configured (see the related article, "Configure Security in Outlook Express...") and that no other program (such as AntiVirus, AntiSpam, Privacy, or Internet security) is interfering with ("filtering") outgoing email. If configuring security does not fix an email problem, it is possible that some files used by Outlook Express are corrupted or damaged. To repair damaged files, follow the instructions in the related article, "Repair Outlook Express".

Some older computers running older versions of Windows cannot support the latest version of Outlook Express and Internet Explorer. To fix Mapi import errors in these older versions of Outlook Express (4.0 to 5.5) in Windows 95 or 98, or for Outlook Express 6 in Windows XP which also has Office Outlook installed, follow Microsoft's instructions in the related article "Repair Mapi Import or Export errors in Outlook Express" (reprinted below):

Configure Outlook Express to not be the default Simple MAPI client before you import the mail items. To do so, follow these steps:

  1. Restart your computer, and then start Outlook Express.
  2. On the Tools menu, click Options.
  3. On the General tab, click to clear (un-check) the Make Outlook Express my default Simple MAPI client check box, and then click Apply.
  4. Click OK when you receive the prompt to restart your computer.
  5. Click OK, quit Outlook Express, and then restart your computer.

Note 1: After you complete the import or export process, you can reconfigure older versions of Outlook Express to be the default MAPI client (which is the normal default setting unless you are using Office Outlook as your default MAPI client in Windows). For additional information from Microsoft about how to configure Outlook Express to be the default MAPI client, select "Set Outlook Express as Your Default Simple MAPI Client" in the Related Articles and Internet Links at the end of this web page.

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Windows 7 or Vista Privilege Settings

CTI Navigator must have "Administrative Privilege" in Windows 7 and Windows Vista to be able to deliver email code to your email program. (Otherwise it is sent to Windows "Virtual Store".) To set CTI Navigator to always "run as an administrator" in Windows 7 or Vista, close CTI Navigator then: 

  1. Open Windows Explorer [right-click on Start and select Explore or "Open Windows Explorer"] 
  2. In Windows Explorer, browse to C:\Program Files\CTI Navigator\CTI Navigator.exe
       [in a 64-bit version of Windows, browse to C:\Program Files (x86)\CTI Navigator\CTI Navigator.exe]      
  3. Right-click on the CTI Navigator.exe file > select Properties > click the Compatibility tab > under Privilege Level, check "Run this program as an Administrator" > click Apply > click "Show/Change Settings for All Users" button (if this button is displayed) and also under Privilege Level, check "Run this program as an Administrator" > click OK. 
  4. Close Windows Explorer
  5. Close your email program before you open CTI Navigator.   

Note 2: In Windows 7/Vista, you may need to always close your email program before you try to send email reports out of CTI Navigator. To verify that all email processes are closed: right-click on the Windows task bar (at the bottom of the screen) > select Task Manager or "Start Task Manager" > select the Processes tab > highlight Outlook.exe or WLMail.exe if listed in the "Image Name" column > click the "End Process" button > then click X to close the Task Manager.

For more details on special issues with Windows 7 and Vista, see "Use Windows Vista and Windows 7" in the Related Articles and Internet Links at the end of this web page.

Windows Mail in Windows Vista

Outlook Express was revised and named "Windows Mail" in Windows Vista. Apparently due to the User Account Control restrictions in Vista, Windows Mail must be closed before MLS reports can be transferred from CTI Navigator into Windows Mail. Otherwise, Vista treats the file transfer as a separate user login attempt into Windows Mail and blocks it. 

If you get a "Login Failed...clsSendMail_Send" error message using Windows Mail as your default mail program in Windows Vista, either:

  1. Re-start Vista to close Windows Mail processes and clear the failed transfer login; or 
  2. Close the error message > close Windows Mail > right-click on the Windows task bar and select Windows Task Manager > Select the Processes tab > right-click on WinMail.exe> select "End Process".

To resolve other problems in Windows Mail, see the related article entitled "Troubleshoot Problems in Windows Mail" at the end of this web page.

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Multiple Email Programs

You can have multiple email programs installed in Windows and you can use each independently. However, MAPI can be used to deliver messages from an application such as CTI Navigator internally in Windows only to one default email program. If you have multiple email programs installed in Windows and sending MLS reports out of CTI Navigator is encountering a MAPI or unspecified error, one or more email programs may be interfering with MAPI delivering messages internally to your preferred default email program. 

First ensure that the correct email program is set as the default email handler. 

To set the default mail handler in Windows 7 or Windows Vista, click Start > Default Programs > Set your default programs > select the appropriate program in the list > select “Set this program as default” > OK.  

To determine which program is set as the default mail handler in Windows XP, open the Windows Control Panel > select Internet Options (under " Network and Internet" in the Category View) > Programs tab > Email box. You can click the down arrow beside the email box to change the default mail handler in Windows.

If the correct email program is set as the default, configure Windows' "Program Access" to your default email program as follows: 

  1. In Windows 7 or Windows Vista: click Start > {Control Panel} > Default Programs
    • In Windows XP or 2000: click Start > Control Panel > Add or Remove Programs 
  2. Select "Set Program Access and Computer Defaults" (in Windows XP or 2000 this is displayed in the left pane)
  3. Select Custom and click the downward pointing chevron symbols on the right. This will open a list for setting default  configurations. 
  4. Under "Choose a default e-mail program", 
    • select your preferred email program in the list and check "Enable access to this program"; or
    • if your default email program is open, select "Use my current e-mail program" 
  5. Option: it is not normally necessary, but for other email programs listed (especially Office Outlook if installed) you also may uncheck "Enable access to this program". Otherwise, just uninstall any email program you do not intend to use. Beware that un-checking "enable access" may disable shortcut access to the program (such as through the Start menu or desktop), or may prompt you to uninstall the program (especially Office Outlook).  
  6. Click OK.

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Mozilla Thunderbird

Thunderbird may be able to send and receive email messages directly, even though a MAPI or other error may occur when another program (such as CTI Navigator) attempts to transfer a message internally to it through Windows. 

The most common causes of a MAPI type error with Thunderbird are that Thunderbird is not set as the default e-mail program in Windows, or your personal account is not set as the default account in Thunderbird, or some other email program in Windows is interfering with MAPI connections to Thunderbird. 

A "no valid ID ..." type error usually indicates that your personal account is not set as the default ID in Thunderbird. To set your personal account as the default in Thunderbird, open Thunderbird > select Tools > Account Settings > select Your Account (in the left pane) > click on Account Actions (at the bottom of the left pane) > click "Set as Default" (which will then gray out) > click OK. 

To set Thunderbird as the default program for e-mail in Windows, open Thunderbird > select Tools > Options > "Use Thunderbird as the default mail application." You also can set Thunderbird as the default e-mail program in Windows XP by using Internet Options > Programs tab; or in Windows Vista and Windows 7 select Start > Default Programs (see "Use Windows Vista and Windows 7" in the related articles at the end of this web page).

To stop another email program from interfering with Thunderbird, follow the instructions to configure Windows' Program Access in the Multiple Email Programs section of this web page. 

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Novell GroupWise 

GroupWise from Novell is a messaging and collaboration platform that competes with Microsoft Exchange Server. The email component of GroupWise sets itself as the default email client. To be able to use a different default email client with a server running GroupWise, install the GroupWise MAPI32.DLL stub to the GroupWise folder rather than to the Windows System folder.

To restore the normal MAPI32.DLL in Windows System32 if it has been overwritten or corrupted, rename the Mapi32.dll in System32 and run Fixmapi.exe as described above under Office Outlook. 

Related articles and Internet links:

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rev. 09.21.2011