Internet Explorer Issues

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Protected Mode

The Protected Mode of Internet Explorer (IE) utilizes Vista's User Account Control (UAC) to implement the principle of "least privilege" (and therefore is not  supported in Windows XP or earlier). Sometimes this extra security can interfere with legitimate actions over the Internet.

Protected Mode can be disabled in IE7 and IE8 for troubleshooting or for performing specific actions in unprotected mode as follows:

1. Trusted Site: Open Internet Options > Security tab > select Trusted Sites > click Sites button > un-check "Require server verification (https:)... " > click in the "Add this website to the zone" box and type ctimls.com > click the Add button > click the close button. Protected Mode will remain off for trusted sites. It is recommended that ctimls.com be entered as a trusted site. 
2. Zone Security: Open the site in Internet Explorer > in the top menu of IE, select Tools (or at the bottom of the screen, double-click on the security zone) > select Internet Options > Security tab > at the top, under "Select a zone to view or change security settings" click on Internet (globe icon) to highlight it > 

    

   Below the "Security level for this zone", and directly above the Custom level... and Default level buttons, un-check "Enable Protected Mode" > click OK button > if prompted with "Warning! The current security settings will put your computer at risk", click OK > close all IE screens, then re-open IE for the change to take effect. 

   • To re-enable Protected Mode: open Internet Options > Security tab > select the Internet zone > check "Enable Protected Mode" > click OK button.
3. IE as Administrator: right-click on the IE icon or shortcut > select "Run as Administrator" > click Allow at the User Account Control screen > "Protected Mode: Off" will display on the status bar at the bottom of IE screens until all IE screens are closed. This is a temporary setting. IE will automatically re-enable Protected Mode when IE is re-opened.
4. Turn Off UAC: When Vista's User Account Control is off, this will automatically disable IE Protected Mode. For instructions on configuring Vista's UAC, see the related article below "Using Windows Vista."

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Reset Internet Explorer

If Internet Explorer becomes unstable (repeatedly shuts itself down or fails to function properly) after being upgraded to IE8 or after add-ons (such as extra toolbars, animations, pop-up blocker, weather/stock tracker, etc) have been installed to your browser, you may need to reset Internet Explorer back to its original default settings as follows:

1. Start Internet Explorer (if possible) and select the Tools menu. If Internet Explorer fails, open the Windows Control Panel.
2. Click on Internet Options
3. Select the Advanced tab
4. Click the Reset button
5. In the "Reset Internet Explorer Settings" dialog box, click Reset to confirm. 

This Reset disables all Internet Explorer temporary files, disables all browser add-ons, and resets all changed IE settings. 

Uninstall or Reinstall Internet Explorer 8

If reset (described above) does not fix an Internet Explorer (IE) display problem, or if Internet Explorer does not work correctly because of damaged files or missing registration information, IE may need to be uninstalled and reinstalled. 

To uninstall Internet Explorer 8 in Windows 7 (see warning below before uninstalling):

1. Click Start, and then click Control Panel.
2. Under Programs click Uninstall a program .
3. In the tasks pane, click "Turn Windows features on or off".
4. In the list of windows features, un-check Internet Explorer 8.
5. Click Yes on the warning message pop-up window. 

Warning: Since Windows 7 only comes with IE8, you will not be able to browse the Internet after uninstalling IE8 until you download and reinstall an Internet browser. If you plan to switch to a different browser (such as Mozilla Firefox, Google Chrome, Opera, or Safari), you may want to try to download and install that browser (if possible) before you uninstall IE8. 

To uninstall Internet Explorer 8 in Windows Vista:

1. Click Start, and then click Control Panel.
2. In the left pane, click Control Panel Home if you are in Classic View.
3. Click Uninstall a program under Programs.
4. In the left panel, click View installed updates.
5. Wait a few seconds for all updates to appear on the list, then scroll down and select Windows Internet Explorer 8.
6. Click Uninstall. 

Note: If Internet Explorer 7 was previously installed on this computer, it should be restored after uninstalling IE8 and restarting Windows. See "How to Reinstall or Repair Internet Explorer" in the related articles below for help resolving IE8 installation issues.

To uninstall Internet Explorer 8 in Windows XP:

1. Click Start, and then click Control Panel.
2. Click Add or Remove Programs.
3. Select the Show updates check box if it isn't already. 
4. Scroll down the list and select Windows Internet Explorer 8, and then click Remove.

To install/reinstall Internet Explorer 8, go to "Install Internet Explorer 8" in the related articles below, click the Download button, and follow Microsoft's prompts. 

To install Internet Explorer 7, go to "Install Internet Explorer 7" in the related articles below, select the version of IE7 appropriate for your version of Windows, and follow Microsoft's prompts. 

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