Windows Clipboard Issues

Windows Clipboard problems are quirky, and the solution depends on the source of the interference. 

Fixes Associated with Specific Applications

Any one, or combination, of the following add-ons, programs, or processes can cause the Windows Clipboard Copy and/or Paste function to not work properly in some or all programs (including MS Office – especially Excel, Facebook, or CTI Navigator Desktop), even though Copy-Paste may still work in Notepad.

Follow the instructions below, in sequence, as appropriate for what is running on your computer until the issue is resolved.

Clear the Windows Clipboard Contents

  1. Open Windows Run command screen
    • in Windows 8, 7 or Vista: press the Windows logo key Windows logo key image+ R key;  or 
    • in Windows 7 or Vista: left-click on Start button and type Run in the Search box;  or
    • in Windows 8: right-click on the Start button and select Run
  2. Type (or copy and paste) the following in the box beside Open:  cmd /c echo off | clip
    • include the quotation mark before echo and after clip
    • include one space between "cmd" and "/" but nowhere else
  3. Click the OK button or press the Enter key. 

Edit the Windows Registry (Advanced Users only)

  1. Press the Windows logo key Windows logo key image+ R key; or click on Start and select Run
  2. Type Regedit
  3. Browse to  HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Zones\
  4. If a subkey is displayed with an ASCII character (such as an empty rectangle or an L graphic image) prior to Zone number 0 (see image below), right-click on this graphic character and delete it.  This will also delete the keys on the right for this corrupted Zone. Do not make changes to any other Zone or registry item.
  5. Close the Windows Registry. 

Note: Deleting a corrupted Internet Setting Zone as described above may also resolve other Active X issues such as being unable to display services using services.msc.

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