This error indicates that some files needed by CTI Navigator are not properly registered in Windows. Go to the section below appropriate for the function you were using when the error occurred:
The "class not registered on local machine" error message when installing or updating CTI Navigator usually means that the Active Data Objects (ADO) files are not correctly registered in the common system files of Windows; but it could also indicate that some ado files are missing or have been corrupted in Windows. If it is a registration problem, re-registering these ado files should fix your Windows.
To manually register the "ado" files on your computer, go to Windows Explorer > C:\Program Files\Common Files\System\ado > set View (at top of screen) to Details > Click the "Type" column heading to sort by type > progressively double-click on all the Application Extension (.dll) files (except msader15.dll) to register them > close the "DllRegisterServer...succeeded" Window for each file). Most versions of Windows have seven (7) ado files in the Common Files\System\ado folder. The msader15.dll will not register, but all others (msado15.dll through msjro.dll) should "succeed".
If double-clicking on a dynamic link library (dll) file brings up an "Open With" screen, follow the instruction in the related article "Register or Unregister dll or ocx files". In brief, these steps are: verify a check mark is in the "Always Use" box on the lower left of the screen > click the "Other" button on the lower right of the screen > progressively select directories and change the "Look-in" box on the next screen as follows - in Windows 98, ME, XP or Vista change to C:\Windows\System32\regsvr32.exe {or if regsvr32 is not in the System32 folder, go to Windows\System\regsvr32.exe}; in WindowsNT, Windows 2000 change to C:\WinNT{or Windows}\System32\regsvr32.exe} > click the OK button. A message should appear indicating the registration succeeded.
Note: if you have a problem locating the regsvr32 file, go to Start > Find/Search > Files or Folders > enter regsvr32 and let Windows find the file for you. Be sure your search includes system and hidden files.
Back to the top of this page È
If the "class not registered on local machine" error occurs when logging into CTI Navigator over the Internet or when sending information from your computer to the MLS server over the Internet (such as send listing, photo, or Matchmaker), the problem could be that Windows is not registered to support CTI's remote data access over the Internet. Normally these files are registered as part of the program installation process. To register Windows to create this class of files when needed by CTI Navigator:
If the above registrations do not resolve the problem: close your email program > temporarily disable any anti-virus or disk protection program on the computer > then re-install CTI Navigator (see "Install CTI Navigator" in related articles below).
Back to the top of this page È
Related articles and Internet links:
To return to CTI's menu of Error Fixes, click here or use the back arrow at the top of your Internet browser.
To return to a list of Login Errors, click here.
rev. 05.21.08