As with many error messages, there are a variety of
possible causes for an "Active X" error. To go to the appropriate
corrective instructions, click in the following list on the function you were
using when the error occurred (or go directly to the relevant section):
- Disable any antivirus or disk protection program, and try to install
again.
- If the error occurs before
data begins to install, re-install the CTI Navigator program. If installing in Windows Vista, follow the special
Install
in Windows Vista instructions in the related article
below, Install CTI Navigator.
- If the error occurs during initial installation or re-installation
of MLS data,
register Microsoft's Active Data Object (ado) files as described in the Login
or Update section below.
- If registering the ado files does not fix the error when installing data,
either
- Run TestADO.exe >
click "Test Creation of Connection Object" > result should indicate
"Test passed" > OK > click "Open test database" >
result should indicate "Test passed" > OK > Close. If either
test fails, register Microsoft's Active Data Object (ado) files, or they
have already been registered, use the Windows System Restore (see related
article) to repair your Windows.
For installation instructions, see the related
article "Install CTI Navigator".
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- If the error occurs at login,
go
to Windows Explorer > C:\Program Files\CTI Navigator
> progressively double-click on CTIAnnouncement.dll,
CTICreateMenu.dll, CTI{YourMLScode}MenuData.dll and CTINavCommon.dll.
(See note at bottom of this web page for
YourMLScode.) If this does not fix the login error, proceed to the next step.
- Download a new CTIAnnouncement file from www.ctimls.com/Downloads/CTIAnnouncement.dll
to C:\Program Files\CTI Navigator > Open/Register
the downloaded file (see "Register dll or ocx file" in related
articles below).
- If the error occurs during a data update or persists at login after
completing the preceding steps, register Microsoft's Active Data
Object (ado) files on your computer. To register ADO files, go to Windows Explorer
> C:\Program Files\Common Files\System\ado > set View (at top of screen) to
Details
> click the "Type" column heading to sort by type >
progressively double-click on all the Application Extension (.dll)
files (except msader15.dll) to
register them > close the "DllRegisterServer...succeeded"
Window for each file). Most versions of Windows have seven (7) ado files in
the Common Files\System\ado folder. The msader15.dll will
not register, but all others (msado15.dll through msjro.dll) should
"succeed". For registration details, see the related
article "Register dll or ocx file".
If this does not fix the error, proceed to the next step.
- Register Windows\System32\Scrrun.dll file. (A short-cut to register the
file is to simultaneously press the
Windows logo key
+R
> in the "Open" box type c:\windows\system32\RegSvr32
ScrRun.dll and click the OK button. (Note that there is one
space in this command between regsvr32.exe and scrrun.dll.) The
message "DllRegisterServer in ScrRun.dll succeeded" should display.
- Exit CTI Navigator and re-start Windows. If the error persists, either
- change CTI Navigator's Setup
for the Location of Data files on the login screen
from "This Computer" to Internet (and also change
the location of Tax files, if provided, to Internet); or
- re-install MLS
taxes (if available) and, if necessary or if taxes are not provided, re-install
listing data.
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To re-register in Windows XP the files CTI Navigator needs to send
listing or photo information over the Internet, click and run the MSR32.bat
file. For Windows Vista, Save the file in your computer before running
it.
For older versions of Windows click and run MSR.bat.
For Windows NT, click and run MSRNT32.bat.
If the error only occurs sending photos in Windows XP or Windows Vista,
simultaneously press the
Windows logo key+R
> in the "Open" box type c:\windows\system32\RegSvr32
DzActX.dll and click the OK button. (Note that there is one
space in this command between regsvr32.exe and dzactx.dll.)
The
message "DllRegisterServer in DzActX.dll succeeded"
should display.
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Register CTI's files needed to search the MLS database. Go
to Windows Explorer > C:\Program Files\CTI Navigator >
progressively double-click on CTIDataTable.dll, CTILabels.dll,
CTINavCommon.dll, CTIPrintLib.dll, and CTISearch.dll. (For
instructions on registering dll files, see the related
article below "Register dll or ocx file".)
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- If the error only occurs in Add/Modify listings (and not in
printing an Activity Report), register or replace and register the CTI{YourMLScode}AddList.dll
file (For {YourMLScode}, see note at the end of this
article).
- To register the file, go to C:\Program Files\Cti Navigator and
double-click on the filename CTI{YourMLScode}AddList.dll;
or go to Start > Run > in the
"Open" box type RegSvr32
"\Program
Files\CTI
Navigator\CTI{YourMLScode}AddList.dll"
(include the spaces
and quotation marks).
- If
double-clicking on a dll or ocx file brings up an "Open
With" screen: verify a check mark is in the "Always
Use" box on the lower left of the screen > click
the "Other" (or Browse) button on the
lower right of the screen > progressively select directories
and change the "Look-in" box on the
next screen to C:\Windows\System32\regsvr32.exe
{or if regsvr32.exe is not in the System32 folder, go to
Windows\System\regsvr32.exe}> click the OK
button. A message should appear indicating the registration
succeeded. (Details for registering files are
provided at CTI's Help and Tutorials website (http://ctimls.com/tutorials/menu.htm)
by selecting Register
dll or ocx File.)
- To download the file, go to www.ctimls.com/Downloads/CTI{YourMLScode}AddList.dll and
save to C:\Program Files\Cti Navigator. Double-click
on the saved file to register it. (For {YourMLScode}, see note
at the end of this article)
- If an Active X error also occurs when displaying or printing an Activity
Report (under Listings > Activities) or the preceding does not
fix the error, ensure that your version of CTI Navigator is using the
latest print library files (CTIPrintLib.dll and VSPrint7.ocx) for
your MLS as follows:
- Go to www.ctimls.com/downloads/CTIPrintLib.dll >
save the CTIPrintLib.dll file to C:\Program
Files\Cti Navigator and replace the existing file of the same
name.
- Register the CTIPrintLib.dll file in
C:\Program Files\Cti Navigator by double-clicking on it.
- Register
VSPrint7.ocx in Windows\System32.
You can register a file in the Windows\System32 folder by
double-clicking on it (as described above) or go to Start > Run
> in the "Open" box type c:\windows\system32\regsvr32.exe
vsprint7.ocx . Note that there is one
space in this command between regsvr32.exe and vsprint7.ocx.
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If your Windows is set to use Office Outlook as its default email
handler (instead of Outlook Express or Windows Mail), add the CDO function to Outlook
as described in the related article, "Office
Outlook Collaborative Data Object (CDO)..."
Otherwise, set Windows to use Outlook Express
(Windows Mail in Vista) as its default Mail
Handler. This is described in the related article below, "Email
Service Setup in Windows".
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Disable or configure your Internet pop-up blocker to allow pop-ups on
the desired website (such as the county property appraiser). For instructions on disabling pop-up blockers, see the related
article below, "Disable Common Pop-Up Blockers".
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Note: Where instructions refer to {YourMLScode}, substitute CTI's
3-letter code for your local MLS (without the {} braces). This
code can be determined by opening the CTI Navigator login screen >
click the Setup button > the MLS code is the first 3 letters in the Internet
Server Address box.
Related
articles and Internet links:
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To return to CTI's menu of Error Fixes, click here
or use the back arrow at the top of your Internet browser. To go directly to
CTI's menu of Help and Tutorials, click here.
rev. 06.21.08