Access Denied

An access denied error when attempting to log into CTI Navigator typically indicates that the local MLS office has changed or disabled access for you or your office. Contact your MLS office to verify that the agent code and password you are using at login agrees with what is on your record in the MLS system. Also verify that MLS system access has not been disabled for you or your office.

If the MLS changes your name, agent code, password, office affiliation, or access privileges and you are running CTI Navigator with local data, you should update before attempting to log into the MLS. To update before logging in, go to Start > all Programs > CTI Navigator > Update Manager > click the Update button. If CTI Navigator is set to use data over the Internet, the changes will be reflected in your next login. If any part of your user name has been changed (such as the MLS adding a "DR" designation), enter only your 6-letter agent code as your user name on your next login. Agent codes typically consist of the first letter of your first name plus the first five letters of your last name - with no spaces or punctuation. Agent codes are displayed in the MLS Roster. 

If your login information is correct but you are getting an "access denied" error message when CTI Navigator is set to use data over the Internet, this indicates that: (1) one or more of the Internet components in your Windows is not properly activated, configured, installed or registered; or (2) something such as an Internet Firewall, Proxy Server, or ISP filter is interfering with secure remote computer connections over the Internet. To fix problems with Windows Internet components, follow the instructions in the related article "remote server does not exist or is unavailable". If this doesn't resolve the error, follow the instructions in the related articles to configure the particular Internet Security program (such as  Norton, McAfee, Trend Micro, or Windows) on your computer.  

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• Configure Security Settings in Windows XP and Vista
• Configure McAfee Firewall (see also Disable McAfee's Redirector services)
• Configure Norton Security  
• Fix Error RPC Server Unavailable
• Fix LOGIN errors
• Send Error 70: DCOM not stay enabled
• Fix "Permission Denied" or "Remote Calls not allowed" error 70 over Internet 
• Remote Server does not exist or is Unavailable error (462) 

To go to CTI's menu of Instructions to Fix Errors, click here or use the back arrow at the top of your Internet browser. 

To return to a list of Login Errors, click here. 

rev. 091307