Instructions to Fix Errors or Problems

                     when using CTI Navigator

       Click on an underlined topic to view instructions for correcting the error

        (To quickly Find a word or phrase in this list,  simultaneously  press the Ctrl + F keys in Windows; or Command + F key in Apple OS X)

 Access Denied

 Active X error  (for email see Office Outlook CDO error) 

 Argument Out of Range error 

 CMA Reports and Errors 

"Class Does Not Support Automation or Expected Interface (error 430)" or "ClassFactory Cannot Supply Requested Class"

"Class not Registered..." or "Library not registered" error

"Data Source Filename too long" or "Data Source Not Found" error

 Dynazip error

EMAIL errors: 

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CLS Send, Mapi, Runtime or No Valid ID error in Email 

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Collaborative Data Object (CDO), Active X or Unspecified Email error

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Desktop Email Opens Wrong Email program (such as Outlook) as default email handler

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Email Links do Not Open

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Email Stuck in Outbox 

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Gmail POP Errors 

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Missing or Inactive Links, or Missing Attachments in Email 

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No Send button in Email program 

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Operation Cancelled due to Restrictions... 

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Repair or Reinstall Outlook Express (if no specific error message) 

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"Request Timed Out" run-time email error (can't get Token)

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"Server has Terminated Connection": Message being Broken Apart

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SMTP Server error (0x800CCC79) in Email

"File Already Exists" error or "File in Use by Another User" error 

IDX Search error

INSTALL errors:

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 Install Starts Setup for Wrong Program

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16-bit error or Program Installation disappears or locks up 

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Method of Object Failed error; or Provider Cannot Be Found error

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Windows Installer Service errors 

 INTERNET BROWSER Display issues

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Diagnostic & Corrective Actions for Internet Explorer, Firefox, Chrome, & Safari

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Linked PDF Files Do Not Display in Internet Browser 

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Silverlight Issues 

 Invalid Property Value" error (380)

LOGIN and related errors

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Access Denied

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Action cannot be completed...Chose Switch to or Retry...

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Active X error (429)  

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Can't Find File

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Cannot Open Anonymous Level Security Token

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Class Factory Cannot Supply Requested Class

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Class Not Registered on Local Machine

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Component {Vslight6.ocx or MsComCtrl.ocx} or one of its dependencies not correctly registered (error 339)

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CTI Navigator Disappears at Login or Send 

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Data Access error (75, 76, or 77)

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dB Exec error: Could not Find File Specified

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Path Not Found

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Failed to Load Assembly 

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File Not Found (error 53)

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Index Not Found

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Item Not Found...

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Invalid Band Collection Index

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Invalid Tools Collection Index (error 2006)

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Method of Object Failed (error 3706)

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Object Variable or Width Block Variable not Set (error 91) 

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Problem Connecting to Server

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Remote Name Cannot Be Resolved 

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Remote Server does not exist or is Unavailable (error 462) 

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RPC Sequence is Not Supported 

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Specified Module Cannot Be Found

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Subscript Out of Range (error 9)

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Unable to Generate a Temporary Class...

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Underlying  Connection Was Closed: An Unexpected Error Occurred on Receive

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Workgroup Information File Missing

Mapping Malfunctions in Navigator

"Map View" program Installation, Errors and Authorization 

Matchmaker Issues

Microsoft DotNET Framework errors - such as 

bullet "Format of CTIMlsServerNet.dll not recognized or is invalid"
bullet "Could not load file or assembly ... incorrect format..." ,
bullet "Could not load Sorttbs.nlp",
bullet "Unhandled exception has occurred..."
bullet CTI Navigator desktop (set to Internet) disappears

Microsoft Jet Database error

Missing, Invalid or Incorrectly Registered  Windows System Component (.ocx or .dll) files

"Object Exporter Specified is not found" error

"Object Invoked has disconnected from its client" error

"Object Variable or Width Block Variable not Set" error

Older System Patches, Tests and Repairs 

"Out of Memory" error or "Overflow" error 

"Permission Denied" or "Remote Calls not allowed" error (70) (see also Photo Install or Update errors)

PHOTO errors or issues:

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Photo Install or Update errors (such as "File or Photo Already Exists", or "Permission Denied")

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Photo Manager Photo Import errors (such as "File not found", or "No listing found")

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Photo LEAD error, Photo Load Problem, or Photo Capture Fails

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Photo Lost, Entry Deleted

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Photo Send Problem

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Photo Quality (Resolution, Orientation, Image Sharpness) and Upload Issues 

 PRINT or Print Preview Problems

 Reports Lockup

SEARCH errors:

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"Either Bof or Eof is True, or Current record is deleted"

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"Index not Found"

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"Item can not be found in the collection corresponding to the requested name or ordinal..." error (3265) 

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"Object is not allowed when the object is closed" error (3704)

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"Subscript Out of Range" error (9)

SEND errors:

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"Interface not Registered"

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"Path/File Access error" (75) 

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"Remote Server does not exist or is Unavailable" error (462)

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"RPC Server is Unavailable" error

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"Unable to Connect to Remote Host" error

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"vb  Automation or Run-time" error (440) 

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"Version error", "Invalid Bookmark", "Invalid Procedure Call or Argument" error (5), or error (3265) 

SILVERLIGHT Issues 

System Exception error

Switch to or Retry error 

Troubleshoot a software conflict problem in Windows 8, Windows 7, or Windows Vista by performing a Clean Boot  

Troubleshoot Microsoft product (such as Windows) issues and errors using Microsoft Help resources 

Type Mismatch error (13)

 UPDATE errors:

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Data File Too Old or File Sharing Lock Count Exceeded error

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Dynazip error

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"File already exists" (error 58) or "Unable to Connect to Server" when updating Photos

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Invalid Property Value" error (380)

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Path/File Access error

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Specified module could not be found 

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Server error during update 

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Unable to Download Update Files

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Update Issues in Windows Vista and Windows 7

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Update Requested

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Unrecognized Database Format

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Update Problems in general

Windows Clipboard (Copy and Paste) Issues

"Workgroup Information File is Missing or Open Exclusively by Another User" error

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Note 1: Different problems can cause the same error message. The appropriate fix often depends on what function was in use at the time the error occurred. If you do not see your specific error message listed, look under the function in use when the error occurred (such as Email, Install, Login, Photo, Search, Send, or Update). 

Note 2: If you need additional assistance getting CTI Navigator working properly, CTI customers can call CTI's Tech Support (at 1-800-533-1031) on weekdays during normal business hours or click here and follow the instructions to Request Remote Assistance from CTI

Note 3: For tech support on related, but non-CTI-specific issues, click here.

Disclaimer: This website is maintained for the exclusive use of customers of Creative Technology of Sarasota, Inc (CTI). All information on this website is provided pursuant to the terms and conditions of CTI's license agreement provided with CTI products. Access and use by you of this site constitutes acceptance by you of the terms and conditions of CTI's license agreement.

Information and assistance in any form is provided only as a convenience to licensed users of CTI products. Problems and solutions may depend on the nature of your system environment and other parameters that are unknown to CTI. By using information on this website or by requesting assistance, you agree that actions and solutions described, suggested or implemented herein or by CTI staff are entirely at your own risk and are provided without warranties of any kind. It is up to you to take precautions to ensure that information, data and software that your download or otherwise select for your use is free of viruses and other destructive items. Under no circumstances, including negligence, shall CTI or any of its employees be liable for any direct indirect, incidental, special, punitive, consequential or other damages, loss, cost or liability whatsoever that  result from or are related to use of information or technical support provided by CTI. If you do not wish to be bound by these Terms of Use, please do not access or use any part of this website, its contents, links, or information provided by CTI.



bullet To go to CTI's on-line menu of Help & Tutorials for CTI Navigator, click here.
 
bullet To go to an Index of Tech Tips for using CTI Navigator Web, click here.

Copyright 1999 - 2014 Creative Technology of Sarasota, Inc. All Rights Reserved.

rev. 11.10.2014